Cards, Letters, and Emails
We just want to thank you and all involved in the replacement of our countertop. We are very impressed with your customer service! We will highly recommend your company."
Battle Creek MI
“Thanks for all your help and advice on this project. My family is happy how it turned out, so I want to thank Onyx too for making a quality product. My friends and family members have had their interest peaked and will be looking at the Onyx products for their future projects."
"My husband just installed our new Pepper color vanity that we ordered. We absolutely love it. Thanks!"
"Hubby got the shower walls up with help from friends and they look great. Vanity top was also put in and it too is beautiful. Great product. Thanks again,"
“Onyx is to be congratulated on your driver. We had our shower delivered and your driver was most helpful and we wouldn't mind having him again. Please let him know we appreciate his helpfulness.”
St. Joseph MO
“We love the product!”
“We’d just like to let you know how pleased we are with our new Onyx Collection bath vanity tops and shower, as well as the quick quality service that your technician provided to buff out some minor scratches on both vanity tops. We love the product and friends and family are all interested in Onyx, too, after seeing it. Thanks!”
“I appreciate all the timely responses. Nowadays, it’s hard to find companies that have such great communication with their customers!!!”
I called yesterday to ask how to find a replacement for a broken sink overflow cover for one of our vanity tops. The person who answered immediately responded that he would have a replacement sent out that day or Monday, after ascertaining that I needed a white or chrome cover. I was pleasantly surprised when I received a package with a white cover along with a tube of silicone adhesive today. This is amazing customer service! Thank you to the Onyx Collection and their staff!”
WE LOVE OUR ONYX SHOWER
My husband and I have installed your beautiful Onyx in two of our bathrooms over the last five years. We are floored at the beauty, quality, and taste in each piece of Onyx, and are so proud of the way it has made our home an even lovelier place.”
Love the Onyx bathroom we have. Great product. Thanks again.”
My sincere compliments. The new installation of our Onyx shower is without a doubt the best thing we have ever done in the remodel of our bathroom. Thank you”
I absolutely love my Onyx and I want a kitchen backsplash with tile design. I used two small pieces like this for my backsplash on our utility sink! Love it! Have redone two bathrooms in Onyx and now working on third! I cannot express how much I love your product! My daughter is getting ready to build a new home and she can’t wait to order her Onyx! Thank you for your quality product and a good price!!!”
Hello Onyx Team - I have a shower enclosure that is being installed as I am typing this message. I am confident I will love the product! I am getting rave reviews from my installation team - they love what they see so far, and it is their first time working with the Onyx shower panels. I wanted to take a moment to commend the Onyx team for exemplary customer support. We needed to have a replacement panel fabricated due to shipping damage. Onyx produced this replacement panel within a day of receiving the order and had it on a truck the next day. Not only did Onyx fabricate the replacement panel on the spot, your shipping team packed this large panel on a huge custom-made pallet, ensuring that no damage would occur again. It arrived in pristine condition. Also, a special thanks to your customer support agent, who provided me with exceptional support and on-the-spot communication. He provided me with precise order status, told me when the panel was shipping, and provided me with the tracking # as soon as he had it . Thanks again for your exceptional customer service. I am confident I will love my new shower as much as I love your customer service. I will spread the word here in Ohio to anyone in need of what appears to be a great product from a company that shows its appreciation for their customers through top-notch support.”
"I know you can’t tell everyone at the company but at the very least, please tell everyone within hearing distance that all our employees love Onyx as a vendor. The product is great and you all are really great to work with!"
Grand Rapids MI
“I recently completed a shower remodel to install the replacement custom base, seat and recessed wall caddies you graciously provided under warranty after a crack had developed in my original base. I ordered Onyx wall panels, a new shampoo caddy, crown molding, trim panels and a new bypass shower door to complete the remodel - and did all of the work myself with the help of your instructions, guidance and installation videos provided on the Onyx web site. My wife and I are thrilled with the results. My profound thanks and appreciation go out to you for the truly outstanding support and service we have received. Best wishes for a prosperous 2020 and beyond!"
"Buy with confidence! The products are gorgeous and the customer service is next to none! Customer service went above and beyond to make sure we were happy with our new bathroom vanity. We can’t thank him enough!"
"I just added a bathroom to my house and after tiling my floor I was reluctant to take on tiling the full shower. Then I discovered the Onyx Pearl series. Finally, a company who understands "Do it yourself-ers". The directions were right on and and the job came out spectacular. Later, I added a shelf and was concerned about how to brace it. I should have known you would have thought it out. The included mounting bracket did the job as advertised. The installation was a breeze! Your product is outstanding and beautiful, and was well worth the money vs tile. THANK YOU FOR A JOB WELL DONE!!!!!!!!!!!"
“We have had our Onyx Collection products in our master bathroom since 2013 - countertop and shower. I love the product.”
St. Louis MO
“We absolutely love your product - by far the best we ever used. We make strong recommendations for your product with our friends and family.”
East Brunswick, NJ
“You’re the best company in the USA and everyone there is the bomb, the bomb, the bomb”
“I have never dealt with such an amazing company, and for just buying a shower base. I ordered a few samples, and received them within days with a handwritten note. The product is beautiful, and when I contacted you with some dings from the contractor, you sent someone over in a few weeks to repair the damage for no charge. I really appreciate your company and I wish you all the best!”
“My husband and I just remodeled our bathroom and put up Onyx panels. We love them!! Our bathroom looks so much better!!”
“For anyone who asks, you make a great product!”
“I have done both a shower and tub surround with your product. It is fantastic.”
“I am now a proud owner of an Onyx shower. I love it. Thanks.”
“We love our Onyx shower!”
North Little Rock AR
“Just wanted to let you know we picked up the shower base for our guest room and it's beautiful and was the easiest thing ever!!!!! Actually, I had a plumber at my house moving some pipes for a vanity and he couldn't get over the product - I gave him your brochure and all the samples I had ordered and he intends to suggest your product to all of his clients! Such an awesome product! Can't wait to do our master - that's going to be a custom sized base and we'll be contacting your company again!”