| Copyright © 2008 - The Onyx Collection, Inc. |  |
1-800-669-9867 1-785-456-8604 |
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1-800-393-6699 1-785-456-8204 |
Made in the USA |  |
1-800-ONYX-TOP (1-800-669-9867) M-F 8 am - 5 pm Central - Contact Us ----- |
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A sampling from the cards, letters and email we receive almost daily . . .
December 2003 "The new shower base is in and looks super. It fit perfectly too. Thanks for all your help on this. I will definitely be using Onyx again."
December 2003 "Onyx Rules!"
December 2003 "The Installation went very well and we are pleased. Not only is the quality and appearance pleasing, the ease of maintenance puts your product far beyond our expectations. Thank you."
November 2003 "I want you to know how much I love my new countertop. It is so pretty. Thanks so much for your help with choosing the colors."
September 2003 "The quality of the product you produce and the customer service has far exceeded our expectations. I will certainly use your product when I have a need for new vanity tops. I will also recommend your product whenever I have the opportunity. Thanks again."
September 2003 "I was very impressed .... The whole thing was handled superbly!"
September 2003 "Just to let you know, your new catalog looks great. We love all the extra things you can now do. You do a fine job and always get it here on time."
September 2003 "Just a note of thanks for your helpful early delivery of my vanity top. The people where I bought it said you were a great bunch of people to work with & I have to agree! Your were helpful, friendly & met my needs. Thank you very much!"
"P.S. The vanity looks great!" August 2003 "This is absolutely gorgeous! Thanks so much."
August 2003 "I just wanted to thank you for your quick service ... the quality is what first sold me on this shower but the service is what will bring me back next time. I will also be the first to pass this along to my friends."
July 2003 "... your 'business family' is continually inventing better ways to do business. Our community is lucky to have you. Thank you."
June 2003 "Appreciate the good service - great quality! Thanx"
June 2003 "Thank you for your outstanding products and service .... Everyone I have worked with within your company has gone out of their way to help me, and I truly appreciate the service !!!"
May 2003 "... That is awesome! You guys are the best!"
May 2003 "I would like to thank you for your prompt attention and service on getting my vanity top repaired." [A large mirror was dropped onto it.] "It looks good as new. Thank you once again."
February 2003 I had an Onyx shower base installed today, and it fit precisely as it was designed and made. It also arrived in a timely manner. My plumbers installed it without a problem. This is the second base I have used and am very pleased with the product. Keep up the great work. Again, please let me thank you for a great job on a custom fit shower base. Thank you.
January 2003 It's really been a pleasure doing business with you guys for the past two plus years. I tell all my customers there's not a product I recommend higher than Onyx - bar none. Thanks for giving us a product & company to believe in!
November 2002 I just wanted to let you know how much I appreciated you getting my last order to me in a week. It really helped the customer and I out of a jam. I will continue to recommend and sell your products with great pride and enthusiasm.
September 2002 Thanks for your great service!
September 2002 My wife and I just wanted to let you know you did a great and beautiful job for us. You shall have our business the next time we need products you make. Thanks again.
August 2002 Just a note to tell you how beautiful my shower is! Thank you for all your help - I know I made the right decision when I ordered an Onyx shower. Thanks again!
May 2002 I highly commend you and your company for your exceptional level of Customer Service. These days we don't see this level of concern for customer satisfaction from most businesses. Your employees should be proud that they work for a company that puts such a high level of importance in complete customer satisfaction. Thank you!!! I will be a promoter of your products at every opportunity I have available.
March 2002 We will recommend your product to anyone who is building or remodeling. The sink is beautiful and we are well pleased. Thanks again.
March 2002 . . . You have always offered reasonable prices for the high quality products that you offer. Your product is superior. Your employees are outstanding. Your customer service is second to none. Don't beat yourself up for having to raise the prices. Your increase was modest and reasonable. Be assured, I will support any future increases that you would have to make, if it means that my customers will continue to receive the same high quality service and products that they have grown to expect.
March 2002 . . . I was very hesitant to order something custom made, site unseen and several states away from a company that I knew nothing about. Your integrity in this matter has shown me that I had made the right choice in ordering with your company. It is nice to know that there are people out there in business that do care about doing things the right way.
January 2002 Thank you for all your hard work & dedication! It is a pleasure working with your company.
April 2001 We want to thank you for your incredible service! This sets your business apart from others!
February 2001 Thank you! Wow!! What service! I do appreciate all of you!!
February 2001 Many, many thanks to you all. Your great customer service in support of a fine product is one of the reasons we keep coming back to you for our bathroom remodeling projects. Please relay my appreciation to all involved in this project. You're the best!
February 2001 . . . I had dropped a makeup bottle and chipped an edge on the basin. Steve reassured me it could be fixed and someone would be out in a week. When I asked about charges, he said the repair would be free! What a comfort to have such outstanding service from your company! We are so proud of our sinks and to have them restored to their original shape was gratifying. Thank you again for taking care of us.
January 2001 Just a quick Thank You for all of the great help we have been given lately with some of our problem jobs. Everybody involved did an excellent job of answering my questions, scheduling deliveries and making repairs in a very timely and professional manner. The quality of your products and employees really came through for us! Thank you very much!!
October 2000 We appreciate your excellent service and quality products. We couldn't do it without you!
October 2000 . . . Never, and I repeat "Never", has anyone gone to the line like your firm to give the high level of both quality of product and service like we have received on our recent project. Your quick response to our troubles and willingness to shoulder the responsibility speak highly of your commitment to true quality. Please keep up the good work!
September 2000 . . . Thanks again - it is so refreshing to know that there are still companies who care!!! . . . I talked to a human being instead of an electronic apparatus!!
July 2000 Just a quick note to tell you how nice it is to work with the professional staff of The Onyx Collection. My order was expedited in the usual manner! I am pleased not only with your office staff, that took and placed my order but also with the quality product produced by the professional men and woman in production and shipping. Thank you once again and please post this note, so all your fine staff will know how great I think they are.
May 2000 I just wanted to thank you for sending me the repair kit for our onyx sink. After using everything you sent the sink looks as good as new!!!! I am so impressed with your company, when I called to see if there was anything that could be done I thought your company would just say, "Sorry." But you didn't. You not only walked me through all the steps I would need to take and gave me hope that everything would be ok, but you also sent me all the supplies down to the rubber gloves. We love our onyx sink and would definitely buy another one after getting such good customer service!!!
December 1999 . . . Your Company is the model for the word "GUARANTEE". Keep it up!
May 1998 . . . I am very impressed with your product, service and the outstanding attitude of your employees. I own a few businesses and I only wish that every one of my employees had just half of the enthusiasm of your man regarding their jobs and the products they sell.
January 1998 Thank you for all you did for us. You folks at the Onyx Collection are TOPS in our books. I do not know what we would do without you. God bless you all.
October 1997 Thanks for the great service. Too bad more companies aren't like yours. . . . We are amazed at such good service and sure do appreciate it.
September 1997 Thank you for all your help with this order. They all installed beautifully, the client is pleased. I'm thrilled! Thanks again.
December 1996 . . . We especially appreciate the consistently high quality of the vanity tops and shower products, the excellent protective packaging, and your delivery network that make our job so much easier.
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| Copyright © 2008 - The Onyx Collection, Inc. | |
1-800-669-9867 1-785-456-8604 |
|
1-800-393-6699 1-785-456-8204 |
Made in the USA | |