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| 1-800-ONYX-TOP (1-800-669-9867) M-F 8 am - 5 pm Central - Contact Us |
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| A sampling from the cards, letters and email we receive almost daily . . .
August 2010 "We're very pleased with your tops & have already recommended Onyx to a couple of friends."
August 2010 "We just finished the master bath with an Onyx shower and vanity and we love it so much we are starting on the second bathroom. Thank you for your help and advice."
August 2010 "Our bathroom is now complete and at the center of it is our walk-in shower. The custom shower pan and bench seat provided by Onyx look fabulous and were so easy to install. Thank you for your wonderful customer service and great products. I would recommend your company to anyone looking to remodel"
August 2010 "...you guys are awesome!"
August 2010 "I just want to thank you for the outstanding team you have. I call all the time with questions and or concerns and never hang up unsatisfied. Recently, I had made a mistake on a measurement which in turn increased the cost of the counter top to my customer. One of your staff and I worked through it and he adjusted my pricing back to the original pricing so that I didn't have to go back to my customer. I just can't thank you enough for empowering your staff to make decisions like that and be willing to do so. With customer service being so critical these days but at the same a time a lost art - it was just a breath of fresh air. I sell your product daily because it's made locally, your guarantee and you take care of the customer. I just wanted to pass this along and thank you again. I enjoy everyone I visit and work with at the Onyx Collection."
August 2010 "I recently finished installing a shower kit that I purchased from Onyx and I want to tell all of your staff that I have NEVER had this good of an experience with a product like yours. Your product is EXCELLENT. All of the people that I spoke to for assistance were extremely helpfull. I almost forgot what customer service was all about. God bless you all."
August 2010 "We just had our sink and vanity installed. I ordered the Carmel color with 2 wave sinks. It is so beautiful and I am very pleased. I just wanted you to know I would recommend your product to others. Thanks."
August 2010 "Just had shower done and now am thinking of a tub surround. Love the product!"
August 2010 "Our sales are up 45% from last year at this same point. We introduce every potential client we call on, to Onyx."
July 2010 "Onyx replaced a custom Pacific Bowl sink with bowed corners we purchased from a distributor. Your company replaced the sink and paid for the plumber to reinstall the sink. We want to say Thank You So Much for the Great customer service and quick delivery of this new bowl. Everything looks so good in our disabled grandaughter's lavender bedroom. It was a pleasure doing business with your company."
July 2010 "We just wanted to let you know that we are very happy with our vanity top. Sending us the sample colors helped tremendously and they came the next day. The personal note was a pleasant shock. Your web site is terrific with so much information and very user friendly. We will definitely be recommending ONYX tops to others. Thanks for making this such a good experience."
July 2010 "Thank you for your wonderful product! I had to redo my bathroom due to a leaky tile shower bottom (which was new). I chose your product because I felt it would solve the problem forever, which it did. Best of all it is beautiful and works well with the tiles I used for the shower walls. With your glass doors to match the base, it gets rave reviews from everyone. It is really easy to keep clean also. Rarely do I write letters such as this, but the products coupled with your EXCELLENT customer service will make your company a success for a long time."
June 2010 "I wanted to let you know how pleased I am with our Onyx shower and lavatory. It is beautiful and is so easy to clean. I love showing it off in our new bathroom! Thank you for a great product!"
June 2010 "Thanks so much for your help. I promised the new bathroom would be ready by our marriage date and I had ordered the wrong size vanity top. You saved my life."
June 2010 "You sent us a new top last week to replace my broken one. We got the top late last week and then I installed it this weekend. The counter top looks great. I really appreciate all that you did to get the sink to me as fast as you did. I am really impressed with your company. Everyone that I dealt with was knowledgeable and curtious. I would strongly recommend your company to anyone that is building or remodeling their home. You were very professional and once again I really appreciate all that you did."
June 2010 "Thank you so much. We LOVE our new counters! Me especially."
June 2010 "My son and I are remodeling his house and we made sure that we went with your vanity top. The distributor we went through has nothing but praise for your company and products! Thanks again."
June 2010 "I must say I have never enjoyed selling anything as much as your product. I get so excited when I make a sale and can see how truly excited the customer is to get their order and get it installed. I have had many, many customers of mine come back and say "I just LOVE my shower". (Pretty much the exact same phrase every time!!!) I love the fact that it's a family business, that you are such caring, warm people, you have GREAT products. I love the company, it's history and way it's run, the employees (you have the nicest group of people I have ever met), the amazing guarantee, but most importantly, how much you truly CARE about your customer's complete satisfation, as well as doing a superb job servicing your vendors. Your customer service is second to none, and your product.... well, as you know, it pretty much sells itself. I KNOW all of these reasons combined, are what makes YOUR company TRULY a model company anyone would be proud to be associated with and that is something to be proud of. Keep doing what you're doing! You guys are simply the BEST in the business, and we just love working with you! You're all like "family" to me!"
June 2010 "Our installer just got done installing your shower kit. It looks FANTASTIC."
May 2010 "I just wanted to tell you that I think your company is totally outstanding. I received my order this morning right on time. Everyone that I have talked with, has been extremely nice, and nothing but good things that I hear. I'm looking forward to coming out to meet you in person.....thank you again!!"
May 2010 "We received our sample and personal note. It is so nice to have a company follow through promptly and care. We will use Onyx in our next bath. Thanks."
May 2010 "We love our "NEW" Master Bathroom & your products! Thanks."
May 2010 "My wife and I like the construction and color of our new Low Profile Shower Base so much that we are going to buy your lavatory bowl and top. As always, thank you for your support."
May 2010 "Thanks for being such a great company to do business with!"
May 2010 "Thanks once again, for being such a great company!"
May 2010 "My bathroom remodel is finished and the Onyx shower walls, base, soap holder and vanity top looks great. Just what I was hoping for and more. Great product."
May 2010 "We received our lavatory. It is gorgeous and several of our friends have seen it and all comment on its quality and beauty. We will keep your company in mind should we need another lavatory replaced....thanks again."
April 2010 "The shower and vanity we had installed from the Onyx Collection is amazing!!! We love it! The contractors that put it in have asked many questions and feel it was very simple to put in! We will be doing 2 more bathrooms with the same wonderful product! The customer service was outstanding! They were always there to answer questions that may arise!"
April 2010 "I received my requested samples of your Onyx Collection today - very impressive! Included was a handwritten note. I was impressed with your quick service and the personal touch - bravo! I am excited to make my choices from among your onyx colors and move forward with installation of countertops in two bathrooms in my home. I greatly appreciate good customer service. As a potential customer of your business, it makes a difference."
March 2010 "We just love the walk-in shower. I have the low profile base and extra tall doors. We love the Onyx material. It is so pretty. My son is replacing the bathtub in another bathroom with another Onyx shower a little different in color with glossy walls. Everyone loves the first shower and are impressed. So easy to clean, it never seems to get dirty or look dirty. It looks so pretty. It is the best!"
March 2010 "I received the samples you sent. Thank you very much. I am quite impressed with how your company responds to prospective customers’ sample requests. Many companies – including my own – could learn a thing or two. The hand written note which accompanied the samples was very nice."
March 2010 "I love my Onyx...it's just beautiful! Thank you so much!"
March 2010 "This onyx material looks great, and the people here love it!! Thank you."
March 2010 "Your technician fixed my vanity tops yesterday. He couldn't have been more professional or nice. Thank you for your quick response. If your company ever needs a reference, please let me know. I am impressed!"
March 2010 "Thanks for your help. You guys have a great product which adds so much to the overall look of the finished project. Again, thank you."
March 2010 "Thank you so much – we LOVE doing business with you guys. You make it so easy to sell the product that all of our Project Managers (and myself as well) push Onyx first on every job... Thank you as always for your quick response and excellent customer service!"
March 2010 "After that great experience we had with the neo angle shower base and shower door, I am looking to Onyx again for two more bathrooms I'm doing."
March 2010 "Good Morning, Just wanted to thank you for your advice and let you know that once again your product has helped me make a small bathroom a very beautiful room for these people. They are very happy with the look and how everything turned out. I will continue to lead people to using your products at every job that they can be used in. Thanks again." " Always a very professional response from your great company."
March 2010 "The shower unit so good, my brother is looking into installing oneafter helping me install mine. I will let people know the quality of the product and the service that stands behind it."
February 2010 "Thank you for your great customer service and for producing great products. Your items really do sell themselves."
February 2010 "Thanks for the samples. I received them yesterday along with a hand written note. That is really a nice personal touch. I appreciate the speedy service."
February 2010 "Thanks again for helping me get an Onyx shower. It still looks terrific after 3 and 1/2 yrs."
February 2010 "I just wanted to thank you for sending the extra silicone! I'm looking forward to finishing this current project - and will definitely be using your products for future projects that I have. Thanks again!"
February 2010 "I just got my new Onyx shower and vanity top installed last week and it looks great. Thank you."
February 2010 "I truly appreciate your prompt attention to this matter. It is refreshing to deal with a company that truly stands behind their product. I will be recommending your company to my family and friends due to the excellent customer support I have received."
February 2010 "Thank you and your team for making that shower base happen for me. My customer was very, very happy with the end result. I've got to get you another order."
February 2010 "I'm so glad you sent the service man to my house to repair my bathroom counter top. He worked so diligently and carefully; it was like watching an artist at work! And now, you can't even tell where the edge had been dinged. I am very pleased -- thank you, thank you!"
January 2010 "I had the pleasant experience of visiting with several of your employees regarding an issue with one of our customers. I wanted to take the time and let you know how impressed I am with these gentleman who were most helpful in taking care of us with an error one our new specialists had made. After I spoke with them and the issue was resolved I was a bit in awe of your company and these guys. One of them said: "Well, I have to tell you this is how the owner runs this company." and I could tell by his words how much he respected you and how proud he was to work for you. We have two young go-getter's in plumbing who work hard and want to do a good job. I have told them to push as many orders as possible toward Onyx. We very much appreciate you all taking care of us here."
January 2010 "Just a short note to thank you for your prompt reply to my information message. Always a very professional response from your great company. Thanks."
January 2010 "Have two wonderful showers from your company...love them! Thank you for your assistance! We love your color match silicone to caulk around our Onyx showers because it matches great! Again, thank you for your wonderful products and service.....unheard of so much these days!"
January 2010 "Thank you so much for all your help. We will be looking forward to getting the trim and repair kit for our showers. Onyx has the best customer service of any company I have ever had to deal with and you have been wonderful and patient in answering our questions. We would definitely order from Onyx again and will highly recommend to others. Once again, thank you."
January 2010 "Thank you for sending the samples so promptly. We are so excited to get our order placed for a shower and vanity. When we received the personal note with the samples we made a definite decision to order from the Onyx Collection. Just wanted to say Thanks!"
January 2010 "We love the new shower walls, base and seats. Thank you so much."
January 2010 "We have been very pleased with the beauty, quality and strength of your products. Also, thank you for your outstanding customer service."
January 2010 "We are a returning customer. We used burnt amber in our master bath's shower and double sink and love it. We are currently designing our hall bathroom and are choosing a color for our single sink. Thank you for producing a wonderful product."
January 2010 "Thanks for your help with getting my Onyx top installed properly. Your people were great and the installer was excellent. I will definitely recommend your products."
January 2010 "I viewed a friend's log home near St. George this past weekend and it had several pieces of your product installed, including the low profile shower, and it blew me away. I cannot wait to get my own project going."
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