|
|
 |
|
|
|
|
|
| A sampling from the cards, letters and email we receive almost daily . . .
January 2012 "My wife and I would like to extend our deep appreciation to the Onyx Collection for your conscientious follow through involving the problem we encountered with our bathroom basin. Your prompt and 'always' courteous response greatly minimized our concerns and instilled a positive confidence and customer satisfaction level that the Onyx Collection stands behind their product that is advertised as 'guaranteed forever'. To further assist in our dilemma, you kindly helped us with the labor installation fee charges. All in all, you made our experience with the Onyx Collection a most positive one. Our grateful appreciation,"
January 2012 "I have enjoyed and highly recommended your exceptional product for four years. I have three 62" vanities, one 50" vanity and an 8'x4' shower base with two shampoo caddies and a corner seat all in Cappuchino. Several friends and family have seen it and have ordered your products. Your outstanding service surpassed the great product. I have and will continue to share, with others, my experience with your company. Sincerely,"
January 2012 "We deeply appreciate all that you have done! Both houses are now proud to showcase Onyx Collection lavatories. May 2012 bring you good heath and happiness."
January 2012 "Thank you for the wonderful custom service, quickness of fabricating and shipping of my order of three shower walls, shampoo caddy and a 55" vanity top in the Genesis color. It arrived much earlier than expected. As I started installing the walls, I had an accident and the back wall broke. I re-ordered that same afternoon and the replacement arrived three days later; fantastic turnaround. I was most impressed with the service and consideration I received when I called to speak with customer service about the accident I had. The representative spent plenty of time listening and helping me with other ways for a good installation. To my surprise and best news of the week, he wanted to supply the replacement at no cost. I was thrilled to hear. Thank you! I do bathroom remodels from time to time for myself and others and I will always consider using your products first. You have won over a very satisfied customer. Thank you again,"
January 2012 "I purchased one of your shower bases and 3 wall panels several years ago. I installed them myself. They still look great and we like them very much."
January 2012 "Truly, this company has the best, easiest, and fastest customer service. I love it!"
January 2012 "Thank you for the fine job your technician did repairing our lavatory top. You can't tell that there was any damage. He was professional, efficient and courteous - if only all service people were the same."
January 2012 "I installed a new bathroom vanity top this weekend. The unit was well built and fit very well. It's refreshing to see some local Kansas companies producing quality products - Great job!"
January 2012 "Thanks so much for your excellent customer service! Wow - we can even call you during installation for help! That goes above and beyond any customer service found in this day and age! You have been so helpful! Thanks again."
January 2012 "Thank you for the customer service I received from your company. It was above and beyond what I could have imagined. I am in the customer service industry and understand the challenges. Onyx representatives totally understood my situation and took care of it, even though it was not their mistake. I tell all my friends and customers how great Onyx is. I am in the process of remodeling my whole house and relate to others that I want a company to treat me the way ONYX has, as far as quality and customer service. Once again thank you."
January 2012 "We just installed your shower base and walls and it looks great! The Onyx product is easy to work with and the instructions were easy to read and follow as well."
January 2012 "I am so proud to support an American made product. Keep up the good work."
January 2012 "We love this product and had the best experience with your company. Thank you."
January 2012 "Thanks so much. Also, want you to know I love the shower surround and sink! Great product!"
January 2012 "Thank you. We are using a great deal of Onyx in our new house. We love it!"
January 2012 "I completed the project and we are very happy with the way it came out. Thank you for the quality product you are making. We are enjoying it very much."
January 2012 "I greatly appreciate the quick response to my e-mail. The base looks great. We love it. I want to thank your customer service representative for his help. It gives me confidence, not only in your product, but also in the people who work there. Thanks again."
December 2011 "Yesterday I uncrated the shower base and installed it. Your company has impressed me positively. 1. The simple ordering process 2. The "forever" warranty - now after purchasing the product I see how you can freely offer this warranty. 3. The turnaround time 4. The delivery driver, was a delight to talk to. He sure is an advocate for your company and had lots of good advice. 5. The packing crate carpenter - nice work! 6. The product's sturdiness exceeded my expectations. 7. Simple, clear installation instructions. Thank you."
December 2011 "I purchased one of your shower bases and 3 wall panels several years ago. I installed them myself. They still look great and we like them very much."
December 2011 "I just want to thank you for helping me at the time of my small crisis. We ordered your competitor's shower base and it was really low quality so we didn't take it and ordered Onyx. We were in the middle of the project and the store we ordered from was not helpful in expediting our order. I called you directly and not only was my basin manufactured the next day, it was delivered to the store in 2 days (no additional charge). I honestly do not know how to thank you for: #1 taking care of my small order, #2 living up to your promises and #3 MANUFACTURING IN AMERICA. You are an example of what customer service should be and why we should not outsource. Thank You! I will recommend your product to everyone, it looks great and most importantly your company seems to care about customers. Thanks to all and keep up the good work."
December 2011 "Love the product's colors and choices!"
December 2011 "Just wanted to say that we love your Christmas greeting on the webpage. Thanks for putting it up!"
December 2011 "Thank you very much. There are not a lot of companies around that treat customers this way. Great doing business with you."
December 2011 "I just wanted to say "Thank you!" for all the service and help you have given me over the years. I know there were times that all of you bent over backwards to help me and my customers. It was appreciated more than you will ever know. I hope your other customers appreciate what you guys do! Also, I cannot express what your call meant to me this morning! Thank you!"
December 2011 "I was fortunate enough to order a lavatory top from your company and I am very happy with your product. It looks very nice and is very well made. Thank you..."
December 2011 "Thanks for taking care of our problem with the shower. It made our Christmas much better"
November 2011 "I love the Onyx Lavatory! It is so elegant! I'm glad we made the decision to buy a Kansas product. Thank you"
November 2011 "You have been one of the few people that I have enjoyed dealing with and who I could count on to uphold your end of the bargain. You have gone above and beyond and I truly thank you for that. I will be glad to sing your praises whenever and wherever I get the chance!"
November 2011 "Thank you and I wanted to let you know that I completed the installation and it looks great."
November 2011 "I have your product in two showers in our existing home and want to put it in three bathrooms in another home. I love it!!"
November 2011 "Thank you so much! You are always helpful!"
November 2011 "I love my new bathroom!!"
November 2011 "Thank You Onyx Collections! I ordered a lavatory and extension piece for over the toilet and towel bars through a local distributor. Your product quality and turn around time are amazing. I'm very pleased and highly recommend your products to anyone. Thank you."
November 2011 "I just want to take a moment to thank you and your company for your efficiency on delivering my order. Delivery date was exactly when you said it would be, the custom shower base I received that is going into my customer's bath is awesome. The delivery man was very courteous. I have talked to several of your representatives ; everyone was very courteous and helpful. I just want to thank you for the excellent service. I wish all my orders would go this smooth."
October 2011 "Last April I received samples of your product for consideration in our bathroom remodel. We chose cappuchino in gloss for our vanities, shower walls and basin, and bathtub surround. We love it! It was the perfect choice and coordinated beautifully with our other finishing choices. Your customer service is exemplary and so appreciated in today's world where true customer service is nearly extinct. There was one minor flaw in a vanity service that was nicely "patched" and is nearly undetectable. Thank you for a lovely product. Never change your great business model."
October 2011 "We have purchased several onyx items and have been very pleased. Thank you so much for your great service. I am recommending Onyx products to everyone I know. I love the way it just wipes clean."
October 2011 "Thank you! You all are the Best -- the Best company with the Best employees! Everyone is so kind! Tell everybody thanks!"
October 2011 "Thank you for all the customer support that your company gives. Everytime I have a question for you, it is answered and taken care of."
October 2011 "I love my new vanity top. It is wonderful."
October 2011 "Thank you!! You and your company are the best to work with, bar none!!!! Thanks again."
October 2011 "I love your on line ordering. Way to go guys. Really nice."
September 2011 "Just wanted to thank you for sending the samples last week and let you know that we are very pleased with the shower and two vanities we had installed two years ago. The installer did a great job and we love your product and will be selecting a color for another bathroom."
September 2011 "I recently completed my bathroom renovation using your shower and vanity top and am pleased to say that we are more than satisfied. All of our friends and family that have seen it are really impressed. I had a couple of situations that required contacting your customer service and I could not have asked for a more positive response to my needs. As so many of your other customers have stated, it is so refreshing to know that there are some companies that truly care about the customer and are willing to do what needs to be done. A rare concept in this day and age! Thanks for everything."
September 2011 "Your customer service response is staggering. It is something unheard of today. So I am definitely feeling more confident that this product is the best for a bathroom remodel. I appreciate the assistance."
September 2011 "Thanks so much for the fast response to my phone call. I just received my Cappuchino silicone! This isn't the first thing your "GREAT COMPANY" has resolved for my needs since I've had ONYX installed in 2006! I really appreciate the fact you're still there for your previous customers! I always tell everyone I know about the great products and warranty your company has towards all your products! Thanks again!"
September 2011 "We love the Onyx. We installed the custom shower base and it fit like a glove. The walls & trim are up, and we are anxious to get the glass doors installed so we can use our beautiful shower."
September 2011 "Thanks again for the samples. They arrived very quickly and with a very nice handwritten note. The customer service at The Onyx Collection is outstanding! We were able to make our decision very easily since we had the samples to view in our home and in our lighting. I know that we will be pleased with our selection as this is the third countertop from your company - we like your products! We are looking forward to installing our new countertop that was just ordered this morning. Thanks again for the great service!"
September 2011 "I just learned about your product today and looked up your website. I was super impressed with your dedication to the Immaculate Heart of Mary. As a Catholic, it warms my heart that your company would honor Our Blessed Mother in such a public display. Thank you for your devotion and dedication. May God bless you in your endeavor."
September 2011 "I put my new counter top in yesterday. It looks FABULOUS!!! I have one in my hall bath (Indian Summer) that I purchased about 5 years ago. I splurged for the extra thick this time and it is to die for!!! I also love the larger rim of color in the sink on this one and also the plate around the overflow drain. Please pass on to all those who were involved in my order that they did a great job!! Keep up the good work!"
August 2011 "Thank you for your help. All is great. The samples you sent were of a great assistance. Your company has superior products and we will use you again in the not too distant future."
August 2011 "I had my new bathroom vanity top installed this week and it is beautiful. I ordered it in Terracotta and teamed it with a dark bronze faucet. Thanks for a wonderful product."
August 2011 "We have just had a bathroom remodeled. The contractor used your product for the shower pan, the shower wall panels, and wall panels in the non-shower area. The vanity with an integral sink are also from the Onyx Collection. You are to be commended on producing an excellent product. We are very happy that our contractor suggested using your products. Regards."
August 2011 "My sister (in Ventura, IA) has done four bathrooms with your materials. Outstanding! I love your product! I am looking to remodel two bathrooms of my own."
August 2011 "We just installed the countertop and had plenty of silicone. It is absolutely beautiful especially with the onyx sink and the copper faucet I already had. Thank everyone who worked on it for me. Well done!"
August 2011 "We have received and installed our Onyx bathroom countertop (ordered thru Lowe's in Ponca City, OK). We are very pleased with the colors and the workmanship. Also, thank you for the samples that you had sent. I would love to send you a picture. Thanks,"
July 2011 "I recently had one of your technicians warranty two lavatories for replacement. I was totally impressed by him and the Onyx guarantee. You truly stand behind your product, a rare feat in today's world. Kudos! Thank You!"
July 2011 "The new shower is all installed and it is FANTASTIC. We have recommended your company to many of our friends. Also our contractor said he made a call to your company with one quick question when he was installing the shower and got an immediate and very courteous response. He also has recommended your products to other homeowners. Thanks so VERY much."
July 2011 "Wow, what a cool company!! I was so excited with the samples, and to have them show up with a hand written note- very neat!! I am very impressed with your product and company and I have placed my order for our new shower. I am very excited for it to come in."
July 2011 "We love your Onyx Collection and we are using it in all of our bathrooms!"
July 2011 "Thank you for all your help in making sure our counter tops where perfect. We had ordered 2 tops. One was not up to your standards, so it did not get sent with the other one. You could have sent it,but you made us a new one.Glad to know that you have integrity. We will recommend your company to everyone. Thanks again for such a great product."
July 2011 "When we first received our bathroom sink tops, there were some edge finish issues. However, I was not worried because the salesperson at Home Depot assured us if there were any problems, Onyx would fix it pronto--and they did! The countertops are perfect and look great. Your website is also very easy to navigate and has the information needed to do a good self-installation. I was even more pleased to find out that the company is located here in Kansas. It is easy to see that this is a company that cares about craftsmanship and customer service."
June 2011 "We recently installed one of your shower systems in our master bathroom and I just love the look. I love the product. Sincerely,"
June 2011 "I am very satisfied with the new bathroom counter top that I ordered from you. It is beautiful."
June 2011 "We just LOVE our new shower! I feel like I am taking a shower in a room. We have our house for sale. When I sell it, I plan on buying two more showers from you. Thanks again for all your help. It was very nice to do business with you."
June 2011 "Thank you for your prompt and conscientious service! I received my samples amazingly fast! Your follow up letter and email is refreshingly customer friendly! Your web site was easy to use and being able to see how the different colors would look with the existing tile was of immense help for me to make a decision. I'll be ordering my new vanity top tomorrow. We will be recommending your company to anyone in need of your services. Thanks again!"
June 2011 "Thanks so much for the quality of your product and service! The installation instructions were thorough and straightforward, and the design and construction of your components was all first class; all of which made installation easy for me as a non-homebuilder customer. In addition, your customer service corrected an order issue promptly and cheerfully, which I also greatly appreciate! First rate! I'm glad I did my research and found your products!"
June 2011 "I would like to thank everyone at Onyx that was involved in producing my order in a very short time. It was a low profile shower base and wall unit. The customer was in need of a shower in a very short time. They love the shower. The Onyx Company is a class act in my opinion. Thank You."
May 2011 "My husband and I want to extend our thanks and appreciation to the Onyx staff that assisted us in the purchase and delivery of our new Onyx shower and lavatory top. I fell in love with the Onyx material at a Home & Garden Show and decided I wanted to install it in our condo. As there was no distributor in the area, your team came up with a solution. Every person I talked to/worked with was friendly, helpful, accommodating, patient and went out of their way to make this purchase as smooth as possible. The shower and lavatory have been installed and are more beautiful than I remembered at the Home & Garden show. Our contractor, who did the installation, also praised the on-line instructions and assistance. Friends and family who have seen our new bathroom are very impressed, as well. I sincerely hope that Onyx will be more available here in the near future. I would be happy to be a reference to make that happen. Again, thank you so very much for your help. I LOVE our beautiful Onyx shower and lavatory top!"
May 2011 "I would like to bring to your attention the excellent help afforded me by one of your personnel. He is a fine representative for your company. He was most pleasant to work with over the phone and answered all of my questions. Without his help I would not have ordered your Onyx shower base. The local distributor was not knowledgeable. Your representative was able to make the sale happen I am sure I will want to recommend your product to my friends."
May 2011 "You should have gotten my (shower) order last night and I am EXCITED! A friend of mine ordered a shower last night, too. She ordered the same color, but a different style. I bet mine's prettier ;) I'm sorry to bother you, but I just had to let you know how pumped I am about my new shower. One of these days I'll have to get one for the back bathroom. Thank you so much for your support and assistance in my choices."
May 2011 "Thank you for your prompt response. I have used your products in the past and have been very impressed with the quality and the ease of installation. I look forward to working with your company (as a distributor of your product). Live Well,"
May 2011 "We appreciate your honesty about Onyxtop not being an appropriate countertop for our kitchen. Thanks for shooting straight with us. You've got a great product, and we will continue recommending you to our friends. We love to see Kansas companies distinguish themselves by producing quality products that top everything else in the market. Keep up the good work."
May 2011 "Thank you for all of the help you gave us in getting our replacement for our vanity top. We got the new vanity installed this past week and it looks great. You were great to work with. Thank you."
May 2011 "Wow I'm really impressed - this really is going to happen the way I hoped!! (So many things go wrong during a remodel). Thanks."
May 2011 "I’m Kansas born and raised and I was so happy to find a reliable KANSAS and USA business. It sounds like you are doing all the right things and I wish you continued success. I talked to one of your representatives this morning and he directed me to a local distributor of Onyx and he’s going to bring my new shower next Tuesday when he comes this way. This is absolutely awesome service. My vanity counter top is gorgeous!!!"
May 2011 "Thanks you for making such a quality product! We ordered a Cappuchino bathroom vanity top with the built in sink. We are just now finalizing our remodeling and I just wanted to let you know how pleased I am with this product. It truly is the best upgrade we did for this bathroom. We try to "buy American" when we can and your product is truly worthy of compliments. Thank you again."
May 2011 "Let me tell you how great our new bathroom looks with Onyx shower, sink, and counter. My wife and I love it! If we knew how to take good photos, we'd send you one, but the photos don't do it justice. Thanks!"
May 2011 "I recently had an Onyx shower installed in my home, and I have to say my wife and I LOVE it. It looks gorgeous in our master bath, and the ease of maintenance has us hooked."
May 2011 "Just wanted to let you know that the vanity top is beautiful. Our relatives from out of state were very happy to have a bathroom complete in time for their use. They were amazed that the sink and counter were all one piece and had a lot of praise for the quality and beauty of your product. Thank you for making our forced remodel (a hot water line break) a wonderful finish!"
May 2011 "I wanted to thank you for the personal way you handled our request for Onyx samples. It is refreshing to actually have people to interact with rather than automated systems:)! This past Saturday our order was placed and the contractor who recommended your product highly will do the installation. We know the Onyx product will be just perfect in our bathrooms. The variety of samples was beautiful. We selected our first choice (Cappuchino gloss) and having the actual product in our home made us comfortable that it was the right choice. Thanks again for the personal touch."
May 2011 "Many thanks & it's a pleasure selling your products (: Customers are always pleased!."
May 2011 "Thanks you for making such a quality product! In August of 2010, we ordered a Cappuchino bathroom vanity top with the built in sink from Home Depot in St Joseph, MO. We are just now finalizing our remolding and I just wanted to let you know how pleased I am with this product. It truly is the best upgrade we did for this bathroom. We try to "buy American" when we can and your product is truly worth of compliments. Thank you again."
April 2011 "I recently requested samples of the Onyx Collection. I was pleasantly surprised to fine them in my mailbox in two short days. As Broker/Owner of a Real Estate company, I am very sales oriented and driven. Your response time was outstanding, the product intrigues me, and then receiving the samples with the hand written note. . .I applaud the marketing. I wish you fabulous success! If ever I can help promote your product, please do not hesitate to let me know,"
April 2011 "You've been extremely helpful and wonderful to work with. I will definitely refer others to Onyx. Much appreciation,"
April 2011 "Thank you so much for your prompt and caring customer service. Great customer service is hard to come by these days. You came through as promised with flying colors! All is good, I highly recommend Onyx Collection."
April 2011 "We received our order and are excited to have it installed. A special thanks to your driver who delivered our material; very professional, helpful and also on time. All cartons were delivered in great shape. He helped me unload and carry them into our garage. When I asked him about the quality of your product, he said the company produces fine, lasting material of superior quality that is easy to install. Great spoksperson for your company!"
April 2011 "The Online ordering method is fantastic. Onyx has exceeded my expectations over and over, and it is amazing that you are still figuring out ways to get better. Have a great week."
April 2011 "Thank you for your quick and professional service and product. It's very pleasant to do business with you."
April 2011 "We just received wonderful customer service from your company. Our beautiful brand new countertop had been damaged while installing a new lamp fixture over the bathroom mirror. The impact of a corner of shattered glass put a small hole in the surface when it landed. There was also a cut that had to be made by our contractor, that was not originally planned for, for the backsplash to accommodate a light fixture and light switch. That cut had been left unfinished by the installer from the other company, so when your service rep came to our home this morning, he fixed both spots perfectly! You would never know he repaired anything, as the surface looks like new where the hole was. The edge now looks polished and finished. We are very, very pleased. From the first call I made to inquire if anything could be done, to the prompt response and help I've received, I am happy to tell anyone I know about your wonderful company and product! Your rep, called to confirm before showing up and he showed up when he said he would. His work is excellent! What more could I ask for!? Thanks for being so professional and taking such great pride in your company. That is hard to find these days."
April 2011 "When it came time to start my second bathroom addition, I asked my contractor to follow up with your company. I am so pleased with the choice I made. Your materials are excellent quality and it was an easy installation for the contractor. Your product worked well in my small bathroom. It is seamless."
April 2011 "Thanks for sending me some samples so quickly when I requested them several months ago. I was impressed with the way you not only handled the request, but, the personal attention attached to the request. I thoroughly checked out your firm and made a decision to have a new shower, etc. put in as part of my bathroom remodel and absolutely love the Onyx look you provided. Your original handling of my request played a huge part in deciding on your firm. Thanks again."
April 2011 "My initial impressions of you and your company are outstanding. Thank you so very much for your immediate responses to my e-mails."
April 2011 "I installed my Onyx shower base and shower walls in Spring 2007 as part of a "do it yourself" home improvement project. Four years later it still looks as good as the day I installed it. It is easy to clean and maintain (I just use a little Tilex periodically). I have been very satisfied with Onyx."
March 2011 "We recently remodeled our bathroom and installed an Onyx matte finish shower and vanity top. We absolutely love both of them. It is also very easy to work with; installation was a breeze, even for a novice. My wife loves the cleanliness of both top and shower. You have a wonderful product. We would recommend it to anyone."
March 2011 "We LOVE our new Onyx shower!"
March 2011 "I just wanted to thank you for having a replacement vanity top delivered to me. It's good to know that someone still lives up to their no-hassel guarantee."
March 2011 "Just wanted to let you know how much I appreciate your company and all the kind, considerate treatment. The couple of guys I talked to there are so nice! My contractor was here when your technician fixed the chip (in our lavatory) and he said he was a real nice guy, too. Please, pass the thanks on to them and I have really enjoyed working with all of you."
March 2011 "Ordering on-line is wonderful!!! You guys have got it going on!!!! One of the best companys I have ever worked with!"
March 2011 "Thank you again for all your help and generosity!!! I came home today to find the finishing pieces I needed had arrived! As with the rest of the product, they will complete the installation as nicely as I wanted!! Thanks again for your attention, help, and for working for and representing a good company with a great product!!!"
March 2011 "I have my new shower in the Cappuccino color installed and it looks great! What a great product! Everything went together fine. I am so thankful for the new shower! Thanks!"
March 2011 "Our sincere thanks to all the folks at Onyx for their excellent support and outstanding customer service. After hearing all the praise about your product and customer service, we were sold and decided to update our master bath shower and vanity. Unfortunately our contractor placed a towel bar in the wrong spot. When I contacted Jim at Onyx, he quickly offered a solution by suggesting an individual to remove the bar. Then he set up a service call with Aaron to repair the holes. A special thanks to Aaron for the excellent job he did repairing the holes. He was prompt, courteous, and did such an impressive job, you can't even tell the wall was patched. It's been such a pleasure doing business with the Onyx team. Your customer service is by far the best!!! Because of your beautiful product and excellent support, I am recommending Onyx to all my friends and family!!! Thanks again for all your help!"
March 2011 "Just had a call for a top order. The customer used your site to choose what she wanted and I assume got our number from your website. I received her order and ordered online all in about 5 minutes. Your online ordering is great."
February 2011 "I want to thank you for all of your help during the remodeling of my bathroom.
I can happily report that the second tube of caulk is perfect in color, was super easy to work with, and is holding up beautifully.
No more cracking, like I had with the tile companies caulk.
February 2011 "I wanted to take this opportunity to thank you and your team for all the great help you have given me throughout the measuring, measuring, and MEASURING again process. I must say, it is a "Work Of Art", a beautiful thing, an excellent product! Needless to say I am happy with it. I must also mention the packaging was superb. It took me an hour to dismantle it, but it left the base the pan all in tact.
February 2011 "Thank you for your rapid response regarding a request for samples. It was a pleasure having a company respond as quickly as you did and the personal note just adds to my desire to do business with your company."
February 2011 "Love the (Onyx Collection) material! A friend of mine had a full bath remodel done within the last year and she used one of your shower bases. That thing is rock solid and looks great with the tile she used for the walls. This is what convinced me to go with your products."
February 2011 "Thank you for getting those samples to me. I was impressed with how quickly they arrived and with your website. We plan on using onyx for the shower and possibly the vanity in our new master bath. Thanks again and I'll definately contact you if we have any further questions. Also, love the fact you're a Kansas business. Keep up the good work!"
February 2011 "Thank you for a great product!! Also, Thank you so much for following up with me on getting my user account set up. I look foward to trying it out soon!! Really appreciate your great Onyx team!!"
February 2011 "I recently bought another sink from your company. It was a custom made sink that turned out awesome!!!!!!"
February 2011 "Thanks for the awesome service. We were impressed that the sweep arrived so quickly. We got it put back on easily and are good to go once again. We are recommending Onyx to all our friends because we love the product and because the service has been stellar."
February 2011 "Thank you so much! You went above and beyond your duty by not only answering my question but even suggesting a working alternative. I really appreciate this! It makes me feel good about ordering from Onyx Collection. Thanks again."
January 2011 "Thank you so much for following up with me on getting my user account set up. I look foward to trying it out soon!! Really appreciate your great Onyx team!!"
January 2011 "The top arrived Thursday and installed today, and looks great.Thank you so very much for your help and customer service (yours, the service and delivery men.) When anyone is interested or asking, we always express how great a product the Onyx top is and how happy we are with the company!"
January 2011 "We are in the process of remodeling our fourth, (and last) bathroom with Onyx products. We love them. Nice that you have added different textures to the shower panels now."
January 2011 "Wow -- Just have to tell you how impressed we are with Onyx!!! I ordered samples on the afternoon of January 18th and had them in my mailbox on January 19th, with a handwritten note, no less. In addition, we are building a new house and had ordered Onyx showers several months ago to have the bases for framing. When we installed the walls this week, one was cracked, so we called and you had a new panel made and delivered to our new home the very next afternoon -- outstanding service and you all are wonderful people to work with. Thanks very much for everything. It's great to know there are still business our there with integrity and great customer service. You can definitely look for our order for vanity tops to be through you as well."
January 2011 "Thank you so much for the samples. We were very impressed with your company. I ordered the samples on Tuesday evening and had them Thursday, along with a handwritten note. Companies don't do business like that anymore and because of your impression on us, we placed our order on Sunday. Thanks again and we look forward to getting our vanity top."
January 2011 "Remodeling the last bathroom of three. All will now have ONYX! Thank you. We love your products."
January 2011 "Thank you for producing such an attractive and quality product. I am as pleased as I could possibly be and am glad that I have discovered this product line."
January 2011 "Thanks for the great service and materials."
January 2011 "Just wanted everyone to know what a great job you all do for us! You not only have a terrific product, but your staff is superb! Whenever I call, no matter who I speak to, everyone is so helpful and courteous! That's why we sell so much of your product and brag about you to our customers. You guys are the best vendor we deal with! Thanks for all your help and support!"
January 2011 "You recently made a lavatory top for our bathroom and I wanted you to know how very PLEASED we are with your work. It is far better than the marble that we drew the pattern from. I appreciate the integrity as well as the workmanship of your company. You are the BEST. Should we be in the market for more, we will definitely let you know."
January 2011 "I wanted to let you know that all of you are great!! By far the best vendor I have had to deal with. Thanks for being awesome!!"
January 2011 "Dear Onyx Collection I just received a two toned sink top purchased through Lowes in Greenwood Village, CO. Thank you for producing such an attractive and quality product. I am as pleased as I could possibly be and am glad that I have discovered this product line."
December 2010 "Happy New Year! Just wanted everyone to know what a great job you all do for us! You not only have a terrific product, but your staff is superb! Whenever I call - no matter who I speak to - everyone is so helpful and courteous! That's why we sell so much of your product and brag about you to our customers - you guys are the best vendor we deal with! Thanks for all your help and support!"
December 2010 "Thanks to all of you at Onyx. You're a great company to work with. I always look forward to working with all of you."
December 2010 "Thank you and Merry Christmas to the whole Onyx crew. My first year was great because of each of you. Christ be with you."
December 2010 "We cannot thank you enough for the shower for my husband. It has made our lives so much easier...(and cleaner)!"
December 2010 "I just wanted to thank you for replacing my bathroom sink! It looks beautiful. You guys were so nice and helpful."
December 2010 "I just finished installing the 42" Neo Angle shower I purchased from you. Everything is fine; no issues. Thanks for the great product and service."
December 2010 "I emailed for help with some scratches on my new onyx counter top. Your response was immediate and the Gel-Gloss packs you sent to polish the top worked perfectly. Thank you very much for the help. I LOVE my new onyx top."
December 2010 "Thank you for all your help. I commend your company for the speedy and well-informed information that you sent me. I haven't worked with a company like this .....well, honestly, I can't remember ever working with a company that was so helpful!"
December 2010 "Thank you so much for your helpful instructions. I was very surprised at the speed of your reply. You and your company should be commended for the way my concerns have been handled. I am very happy with the quality, and appearance of my Onyx top. I had a very odd space with which to work with. Your product fit the bill for my home improvement project. Thank you again."
December 2010 "Hello. I had an Onyx shower surround installed in my old house and really enjoyed it. I tell my friends that Onyx is the way to go when remodeling a bathroom, so thank you for providing an excellent product that is millions of times better than tile or plastic. I am looking at using Onyx products at my new home. Thank you."
December 2010 "We just had four Onyx collection bathroom countertops installed and they are fantastic. We decided to go with the 1 3/4 thick tops and cannot be more pleased in the quality of construction and detail. They have a very rich look and we could not be more pleased on how quickly they arrived and were installed after ordering them. These replaced our original 17 year old laminate tops and what a difference they make. They are a great product!"
December 2010 "Just wanted to drop you an e-mail to let you know that I finished the shower and that my customer is ecstatic about it! Please tell your team that they did an awesome job from start to finish, from the design concept that I gave you right down to the finished product. I can’t tell you how impressed I am with your product and your company. Thank you so much for all of your assistance and may you and your team have a wonderful Holiday! I look forward to doing more business with you in the future!"
November 2010 "Every time I call or have contact with Onyx, I am, again, reminded of how good it is to install and buy from a company that cares. You can just hear it in the voice tone. I feel like I am calling my neighbor down the road. The end customer will never know all this but I sure do and like it. Whenever I have called, I felt like I got to talk to someone who had actually worked with the product IN THE FIELD rather than some call center in Iowa that could not wait until break time. Good experiences on the phone are rare but not when you call Onyx. Thank you."
November 2010 "We have installed the shower from onyx and like it very much.
November 2010 "Thank you for being a group that responds and reacts extremely fast to a question from a customer. That type of commitement to customers in today's world is very hard to find! I will definitely pass on my pure satisfaction with your company to other people who are looking for your type of products."
November 2010 "The bathroom is finished and we love it. We have recommended onyx to everyone. Thanks for all your help. I know we will enjoy our shower for many years to come."
November 2010 "Thanks for your help on this project. All materials arrived today - exactly during the time interval you guys specified. You are part of a very organized company. We'll see what it all looks like soon - hopefully before Christmas. Have a great Thanksgiving."
November 2010 "The seat worked out great, absolutely love it! Thank you for your help. We let all of our friends see the finished product and hope that sometime it will send more customers your way. Have a great day."
November 2010 "Do you have room in your mind for a compliment? Every time I call or have contact with Onyx, I am again reminded of how good it is to install and buy from a company that gives a damn. You can just hear it in the voice tone. I feel like I am calling my neighbor down the road. The end customer will never know all this but I sure do and like it. Whenever I have called, I felt like I got to talk to someone who had actually worked with the product IN THE FIELD rather than some call center in Iowa that could not wait till break time. Good experiences on the phone are rare but not when you call Onyx. You should let your employees in on this as I am complimenting them. Thank You."
October 2010 "Thanks again for the excellent response to my lavatory 'emergency'. You guys are great!"
October 2010 "We love the shower and lavatory. They look great! Thank you."
October 2010 "I contacted you several weeks ago about a problem with our shower. You were in contact with me in less than two days (!!!) and sent out help who fixed my problem. Thank you so much for your very prompt and pleasant response."
October 2010 "We absolutly love our new showers (bathrooms). The onyx cleans so nicely..always looks great. You have a wonderful product. Thanks!"
October 2010 "Thanks to you and all your guys for excellent products and service!"
October 2010 "I just wanted to let you know how great the new vanity tops look. I love them, they provide a much better appearance and cleaner look. We picked them up last Friday and installed them on Saturday. They look great and, if it is possible, they fit better than the old tops. Thanks so much for all of your help and your patience with me."
October 2010 "I have recommended your products to my brother-in-law, in North Carolina. You have great products, reasonable pricing, excellent instructions, and professional customer care. Thanks!"
October 2010 "We just installed our shower that we purchased from you. We absolutely love it."
October 2010 "ALWAYS, I am over helped when I call or ask for a favor. In almost all other instances, customer service should really be called customer no service. That certainly is NOT true with Onyx. I am sure you are not perfect but you are mighty close to it."
October 2010 "I just wanted to thank you for taking care of us by trimming down our vanity top. The workman you sent was excellent. He was friendly, helpful, and did everything necessary to make things right. It was very refreshing. Thank you."
October 2010 "Yesterday we had installed 4 Onyx tops and sinks you prepared for us to replace the formica and sinks in our 43 year old home -- two full baths and two half baths. I am so pleased and happy -- almost feel like I have a new home."
September 2010 "I have to give an A++++ to you and your entire operation. From my initial research on your webpage all the way through the delivery and the simplified installation instructions; it is all as close to perfect as can be. All I can say is thanks! It has been a terrific pleasure to deal with the Onyx Collection. You are a model for what a company should be. We will definitely be a return customer. Thank you."
September 2010 "I have a gorgeous shower using your Onyx product and want to redo a second, smaller upstairs shower. It is a great product and I continue to recommend it to those redoing their baths."
September 2010 "We found your product at a local Building Supply store, and decided to look you up. Impressed by your website, which showed dozens of combination colors, we went back and ordered a surround/sink in terrazo grey and white. Our contractor made some errors putting it in, but your staff walked us through correcting those issues. My husband thought he wanted shower doors, but after their installation, changed his mind, leaving holes in our new surround. Out came your technician who filled and polished those holes. You can't even tell they were ever there! We are so happy with our bathroom now. It's beautiful, thanks to you. Your product and service is outstanding. Best of all, you are American Made!!! We recommend you to everyone! Simply can't thank you enough."
September 2010 "My favorite thing in my tiny bathroom was an onyx shower. Then I stopped going in there, even for showers, because of a mold problem. Nine months passed before I decided maybe I could call The Onyx Collection to see if you had any suggestions as to what I could do. It was my lucky day. Your staff was kind, courteous and patient. I tried his suggestions and needed more help. When I called again, I thought he would probably just tell me "Sorry, you're on your own," but he continued his help and his support -- finally sending a technician to fix things. He was just as nice! So, I write to commend these two gentlemen -- and your company. I am extremely pleased and grateful. I have always loved the product, but you have at least two employees who are knowledgeable and skilled and are truly interested in helping customers. What an asset they are! I am happy to tell everyone I know of my experience and I wanted Onyx to know as well (even though I'm sure you already do). Thank you so much!"
September 2010 "Thanks, I really love your products. They are beautiful."
September 2010 "We've had the Onyx shower in for 2 years this Christmas and it's not only gorgeous, but wonderfully functional! That, of course, is the reason I thought about adding the Onyx as the corner trim, recently. Keep up the great work with the Onyx Collection!"
September 2010 "Love your product! Wish we had known about it when we did the first bathroom. My neighbor is going to do hers after seeing ours. Thanks!"
August 2010 "We're very pleased with your tops & have already recommended Onyx to a couple of friends."
August 2010 "We just finished the master bath with an Onyx shower and vanity and we love it so much we are starting on the second bathroom. Thank you for your help and advice."
August 2010 "Our bathroom is now complete and at the center of it is our walk-in shower. The custom shower pan and bench seat provided by Onyx look fabulous and were so easy to install. Thank you for your wonderful customer service and great products. I would recommend your company to anyone looking to remodel"
August 2010 "...you guys are awesome!"
August 2010 "I just want to thank you for the outstanding team you have. I call all the time with questions and or concerns and never hang up unsatisfied. Recently, I had made a mistake on a measurement which in turn increased the cost of the counter top to my customer. One of your staff and I worked through it and he adjusted my pricing back to the original pricing so that I didn't have to go back to my customer. I just can't thank you enough for empowering your staff to make decisions like that and be willing to do so. With customer service being so critical these days but at the same a time a lost art - it was just a breath of fresh air. I sell your product daily because it's made locally, your guarantee and you take care of the customer. I just wanted to pass this along and thank you again. I enjoy everyone I visit and work with at the Onyx Collection."
August 2010 "I recently finished installing a shower kit that I purchased from Onyx and I want to tell all of your staff that I have NEVER had this good of an experience with a product like yours. Your product is EXCELLENT. All of the people that I spoke to for assistance were extremely helpfull. I almost forgot what customer service was all about. God bless you all."
August 2010 "We just had our sink and vanity installed. I ordered the Carmel color with 2 wave sinks. It is so beautiful and I am very pleased. I just wanted you to know I would recommend your product to others. Thanks."
August 2010 "Just had shower done and now am thinking of a tub surround. Love the product!"
August 2010 "Our sales are up 45% from last year at this same point. We introduce every potential client we call on, to Onyx."
July 2010 "Onyx replaced a custom Pacific Bowl sink with bowed corners we purchased from a distributor. Your company replaced the sink and paid for the plumber to reinstall the sink. We want to say Thank You So Much for the Great customer service and quick delivery of this new bowl. Everything looks so good in our disabled grandaughter's lavender bedroom. It was a pleasure doing business with your company."
July 2010 "We just wanted to let you know that we are very happy with our vanity top. Sending us the sample colors helped tremendously and they came the next day. The personal note was a pleasant shock. Your web site is terrific with so much information and very user friendly. We will definitely be recommending ONYX tops to others. Thanks for making this such a good experience."
July 2010 "Thank you for your wonderful product! I had to redo my bathroom due to a leaky tile shower bottom (which was new). I chose your product because I felt it would solve the problem forever, which it did. Best of all it is beautiful and works well with the tiles I used for the shower walls. With your glass doors to match the base, it gets rave reviews from everyone. It is really easy to keep clean also. Rarely do I write letters such as this, but the products coupled with your EXCELLENT customer service will make your company a success for a long time."
June 2010 "I wanted to let you know how pleased I am with our Onyx shower and lavatory. It is beautiful and is so easy to clean. I love showing it off in our new bathroom! Thank you for a great product!"
June 2010 "Thanks so much for your help. I promised the new bathroom would be ready by our marriage date and I had ordered the wrong size vanity top. You saved my life."
June 2010 "You sent us a new top last week to replace my broken one. We got the top late last week and then I installed it this weekend. The counter top looks great. I really appreciate all that you did to get the sink to me as fast as you did. I am really impressed with your company. Everyone that I dealt with was knowledgeable and curtious. I would strongly recommend your company to anyone that is building or remodeling their home. You were very professional and once again I really appreciate all that you did."
June 2010 "Thank you so much. We LOVE our new counters! Me especially."
June 2010 "My son and I are remodeling his house and we made sure that we went with your vanity top. The distributor we went through has nothing but praise for your company and products! Thanks again."
June 2010 "I must say I have never enjoyed selling anything as much as your product. I get so excited when I make a sale and can see how truly excited the customer is to get their order and get it installed. I have had many, many customers of mine come back and say "I just LOVE my shower". (Pretty much the exact same phrase every time!!!) I love the fact that it's a family business, that you are such caring, warm people, you have GREAT products. I love the company, it's history and way it's run, the employees (you have the nicest group of people I have ever met), the amazing guarantee, but most importantly, how much you truly CARE about your customer's complete satisfation, as well as doing a superb job servicing your vendors. Your customer service is second to none, and your product.... well, as you know, it pretty much sells itself. I KNOW all of these reasons combined, are what makes YOUR company TRULY a model company anyone would be proud to be associated with and that is something to be proud of. Keep doing what you're doing! You guys are simply the BEST in the business, and we just love working with you! You're all like "family" to me!"
June 2010 "Our installer just got done installing your shower kit. It looks FANTASTIC."
May 2010 "I just wanted to tell you that I think your company is totally outstanding. I received my order this morning right on time. Everyone that I have talked with, has been extremely nice, and nothing but good things that I hear. I'm looking forward to coming out to meet you in person.....thank you again!!"
May 2010 "We received our sample and personal note. It is so nice to have a company follow through promptly and care. We will use Onyx in our next bath. Thanks."
May 2010 "We love our "NEW" Master Bathroom & your products! Thanks."
May 2010 "My wife and I like the construction and color of our new Low Profile Shower Base so much that we are going to buy your lavatory bowl and top. As always, thank you for your support."
May 2010 "Thanks for being such a great company to do business with!"
May 2010 "Thanks once again, for being such a great company!"
May 2010 "My bathroom remodel is finished and the Onyx shower walls, base, soap holder and vanity top looks great. Just what I was hoping for and more. Great product."
May 2010 "We received our lavatory. It is gorgeous and several of our friends have seen it and all comment on its quality and beauty. We will keep your company in mind should we need another lavatory replaced....thanks again."
April 2010 "The shower and vanity we had installed from the Onyx Collection is amazing!!! We love it! The contractors that put it in have asked many questions and feel it was very simple to put in! We will be doing 2 more bathrooms with the same wonderful product! The customer service was outstanding! They were always there to answer questions that may arise!"
April 2010 "I'm writing to thank all the Onyx folks who helped make a custom escutcheon that beautifully fixed my shower remodeling mistake. I've had a bumpy year, but, the gracious help you folks delivered was a very bright spot that gave me pause and left me feeling very thankful - both because my shower problem is fixed and because it boosted my belief that there are good people out there and times will get better. -- a true fan who sings your praises to all who will listen."
April 2010 "I received my requested samples of your Onyx Collection today - very impressive! Included was a handwritten note. I was impressed with your quick service and the personal touch - bravo! I am excited to make my choices from among your onyx colors and move forward with installation of countertops in two bathrooms in my home. I greatly appreciate good customer service. As a potential customer of your business, it makes a difference."
April 2010 "Thanks you and your staff for the fine products and helpful services provided as we recently remodeled our bathroom. Because of good directions on your web site, installation was straightforward with no mistakes. I ordered the wall cap, side glass and shower enclosure. Installation was flawless--your office personnel took the time to walk me through each step of the glass framing installation and even gave me advice as to how to get the silicone off the framing and glass. It's been a good experience that I will proudly show off and recommend to anyone interested. You can be proud of the job your people are doing. Thank you."
March 2010 "Superb shower stall! Thanks!"
March 2010 "Absolutely love the shower in the "rough slate" style finish in the winter color!! It's a winner for sure. Thanks."
March 2010 "We just love the walk-in shower. I have the low profile base and extra tall doors. We love the Onyx material. It is so pretty. My son is replacing the bathtub in another bathroom with another Onyx shower a little different in color with glossy walls. Everyone loves the first shower and are impressed. So easy to clean, it never seems to get dirty or look dirty. It looks so pretty. It is the best!"
March 2010 "I received the samples you sent. Thank you very much. I am quite impressed with how your company responds to prospective customers’ sample requests. Many companies – including my own – could learn a thing or two. The hand written note which accompanied the samples was very nice."
March 2010 "I love my Onyx...it's just beautiful! Thank you so much!"
March 2010 "This onyx material looks great, and the people here love it!! Thank you."
March 2010 "Your technician fixed my vanity tops yesterday. He couldn't have been more professional or nice. Thank you for your quick response. If your company ever needs a reference, please let me know. I am impressed!"
March 2010 "Thanks for your help. You guys have a great product which adds so much to the overall look of the finished project. Again, thank you."
March 2010 "Thank you so much – we LOVE doing business with you guys. You make it so easy to sell the product that all of our Project Managers (and myself as well) push Onyx first on every job... Thank you as always for your quick response and excellent customer service!"
March 2010 "After that great experience we had with the neo angle shower base and shower door, I am looking to Onyx again for two more bathrooms I'm doing."
March 2010 "Good Morning, Just wanted to thank you for your advice and let you know that once again your product has helped me make a small bathroom a very beautiful room for these people. They are very happy with the look and how everything turned out. I will continue to lead people to using your products at every job that they can be used in. Thanks again." " Always a very professional response from your great company."
March 2010 "The shower unit so good, my brother is looking into installing oneafter helping me install mine. I will let people know the quality of the product and the service that stands behind it."
February 2010 "Thank you for your great customer service and for producing great products. Your items really do sell themselves."
February 2010 "Thanks for the samples. I received them yesterday along with a hand written note. That is really a nice personal touch. I appreciate the speedy service."
February 2010 "Thanks again for helping me get an Onyx shower. It still looks terrific after 3 and 1/2 yrs."
February 2010 "I just wanted to thank you for sending the extra silicone! I'm looking forward to finishing this current project - and will definitely be using your products for future projects that I have. Thanks again!"
February 2010 "I just got my new Onyx shower and vanity top installed last week and it looks great. Thank you."
February 2010 "I truly appreciate your prompt attention to this matter. It is refreshing to deal with a company that truly stands behind their product. I will be recommending your company to my family and friends due to the excellent customer support I have received."
February 2010 "Thank you and your team for making that shower base happen for me. My customer was very, very happy with the end result. I've got to get you another order."
February 2010 "I'm so glad you sent the service man to my house to repair my bathroom counter top. He worked so diligently and carefully; it was like watching an artist at work! And now, you can't even tell where the edge had been dinged. I am very pleased -- thank you, thank you!"
January 2010 "I had the pleasant experience of visiting with several of your employees regarding an issue with one of our customers. I wanted to take the time and let you know how impressed I am with these gentleman who were most helpful in taking care of us with an error one our new specialists had made. After I spoke with them and the issue was resolved I was a bit in awe of your company and these guys. One of them said: "Well, I have to tell you this is how the owner runs this company." and I could tell by his words how much he respected you and how proud he was to work for you. We have two young go-getter's in plumbing who work hard and want to do a good job. I have told them to push as many orders as possible toward Onyx. We very much appreciate you all taking care of us here."
January 2010 "Just a short note to thank you for your prompt reply to my information message. Always a very professional response from your great company. Thanks."
January 2010 "Have two wonderful showers from your company...love them! Thank you for your assistance! We love your color match silicone to caulk around our Onyx showers because it matches great! Again, thank you for your wonderful products and service.....unheard of so much these days!"
January 2010 "Thank you so much for all your help. We will be looking forward to getting the trim and repair kit for our showers. Onyx has the best customer service of any company I have ever had to deal with and you have been wonderful and patient in answering our questions. We would definitely order from Onyx again and will highly recommend to others. Once again, thank you."
January 2010 "Thank you for sending the samples so promptly. We are so excited to get our order placed for a shower and vanity. When we received the personal note with the samples we made a definite decision to order from the Onyx Collection. Just wanted to say Thanks!"
January 2010 "We love the new shower walls, base and seats. Thank you so much."
January 2010 "We have been very pleased with the beauty, quality and strength of your products. Also, thank you for your outstanding customer service."
January 2010 "We are a returning customer. We used burnt amber in our master bath's shower and double sink and love it. We are currently designing our hall bathroom and are choosing a color for our single sink. Thank you for producing a wonderful product."
January 2010 "Thanks for your help with getting my Onyx top installed properly. Your people were great and the installer was excellent. I will definitely recommend your products."
January 2010 "I viewed a friend's log home near St. George this past weekend and it had several pieces of your product installed, including the low profile shower, and it blew me away. I cannot wait to get my own project going."
|
