Cards, Letters, and Emails
“We had our master bath completely remodeled and had the Onyx Collection for our shower and vanity. It is beautiful. Would recommend it to everyone."
“We love ONYX!”
“We have a shower unit in my house from Onyx Collection and we couldn't be happier!”
“The custom base was just installed. The contractor just stopped by - huge smile! - to tell me how happy he is with it, how perfect it was, and how he is never building another tile pan again. He said if people want me to do their job, it’s Onyx or nothing! Just wanted you to know! Thanks!!!"
“The Onyx material is great. We are really impressed with it."
“You guys rock! Your product is wonderful and your customer service is fabulous!! Thanks!!"
“The shower stall is nearly a work of art. Thank you for this terrific made-in-America product."
“Just got my new Onyx shower and counter tops and love them!"
“Today we had two vanity tops w/sinks installed in our two bathrooms. I am very happy with the result."
“Thanks again for the reply and the attachment. Good customer support!! As a native Kansan (now living in Iowa), I'm thrilled to be able to support a Kansas based company"
“We recently purchased a custom ONYX shower Base, walls, caddy and foot rest. I have done a great deal of remodeling and renovation in my lifetime. I was assisted in the installation by a professional plumber so I had some advantage as he had installed one for a customer. Here's my point: This product is head and shoulders above ANYTHING ELSE on the market! The components were all there and in tact. One exception was one panel was cracked and I'm certain it was not by your company, but ONYX sent a replacement panel with great dispatch and it matched perfectly. When I was framing the area for the shower installation I called the helpline with some questions on dimensions and materials to use and spoke to a HUMAN that was courteous and possessed a strong knowledge about the product and its installation. The on line videos are concise and accurate! From installation to caulking procedures. Finally, the color match caulking actually matches!! We are going to remodel the other full bath and, rest assured, it will have ALL ONYX products. As a consumer in today's "phone menu" world (I am a bit old school) it is refreshing to actually buy and use a product that is made in this country, and is in fact what you say it is. Further, while these products may cost more, it's worth it to me, to buy something that actually lasts, doesn't contain directions in six languages, and is in fact what the manufacturer says it is. Whatever it is that you do to lead your company, KEEP DOING IT! THANK YOU!"
Terre Haute IN
“Thank you for your quick reply and answers to my question. I would like to start off by saying that I have been very impressed with the Onyx product and service, from getting a quote to the delivery of the product directly to my home, everyone was helpful and delivered on what I was told. I appreciate working with a company who follows through on what they say and exceeded my expectations, you don't find that often these days. I would recommend your company to anyone. Please give my thanks to the employees of the Onyx "
“Recently installed my Onyx Stone Tile shower. My wife and I are extremely pleased!!! We were able to customize it, so we got exactly what we wanted and needed. It looks great, and is very easy to clean. The contractor said it was the best quality unit he has ever installed. So glad we went with Onyx!"
“We ordered Onyx panels, and corners. Order came as promised. Panels were easy to cut, adhesive and color match silicone were excellent. Will definitely use on next bathroom remodel. Wife liked the varied color choices also.Thank you for a great product and reasonable prices!”
”Appreciate the help with this order...you all took care of things like it was easy! Thanks!”
“Experience with your product for new shower at my parents home. Great quality and durability. Want the same in my house."
“Recently installed a tiramisu shower in my home and I love it. Your product is amazing. I am so happy with it."
Beach Lake PA
“I want to express our sincere thanks to the Onyx Company for the SUPER SERVICE with my wife’s new shower. This is the second shower… and we also have two pretty new Onyx vanity sinks. We like the look…. we like the quality… and we have liked the accurate shipping schedules. It was not until this last purchase, and our contractors tracking “whatever” onto the shower base, that we realized just how important the statement “you get what you pay for” really is….. when we called you with our situation. Your instant offer of help was an immediate relief to my wife and then your technician coming so quickly and actually getting it spotlessly clean was simply terrific! We are TRUE BELIEVERS in ONYX… The quality, the design, and cap it with WONDERFUL SERVICE all make for really great value. Our thanks for the quick and effective service!!!"
“Recently replaced bathroom vanities with Onyx. Love it!"
“I have two bathrooms with Onyx and I love them!!!! SO much better than tiles. Thanks!"
Overland Park KS
“We love the matte finish and the 1.5" thickness. My wife loves the ogee edge. I loved selling your product - now I am able to enjoy it in my own house.Thanks for such a wonderful product!"
“God Bless You!!! Thank You so much!! You guys are very, very accommodating. I hope there is somewhere that I can give a positive review to the wonderful consideration of your company!! Again, I can’t thank you enough for this!! What a wonderful Mother’s Day Gift!"
Gilmore City IA
“WONDERFUL EMPLOYEE - WONDERFUL PRODUCT! I have been emailing and talking to one of your employees for months. I had tons & tons of questions about the Onyx product. I had a hard time making up my mind whether to go with it. I just had the shower pan & walls & liberty seat installed. I absolutely love it. Your website pictures are great to look at. But, they actually don't show you how pretty the product is. It is perfect!! Just love the product! My main reason of this message is too say how GREAT one of your employees is. I mean it when I say I sent him probably 30 messages with lots of questions. He was sooooooo nice & responsive and did not in the least act like I was getting on his nerves."
“I had the Onyx shower installed - this is, without a doubt, the best product out there for anybody who likes quality!.... and the people at your company are the best I have ever had to deal with, Thank you!"
“We also have two vanity tops made of the Onyx and absolutely love them. I recommend your products to anyone I meet that's in the market. Thank you again for your continued good service "
“You and the Onyx Collection Co are more than kind. Your customer
service is second to none. World class operation!"
“I picked my order up yesterday and it was installed today. I absolutely love it!!!! Thank you for the speedy service. Our job was a fire restoration and we had been six months under construction, Happy day today. My mom recommended your product. Thanks from a happy customer!"
“Thank You! We love our Onyx Shower. So easy to clean."
Sioux City IA
“I purchased a custom made shower base. Your computer layout program was excellent and easy for the purchaser to understand. There was a slight dimension change after the purchase. I contacted the factory and was helped by your customer assistance. He was very helpful and polite. The change was installed. The installation went very easily. You make a high quality product which I am very happy with. Thank you."
River Forest IL
“From a manufacturing engineer, the panels that you supplied for my project of building an enclosure around a walk in tub were cut right to print. The project required nine panels plus trim and inside corners. Every panel was right on, making assembly easy. To the whole Team: Good."
“I have had my shower and sink since 2012 and still love the Onyx and looks like new. Thank you so much."
“We are very happy with the purchases from your company. Happy Easter!"
“Have new shower conversion using an Onyx base and enclosure--Love it!"
“WOW!!! I THOUGHT that (Onyx Guarantee) was what you have always told me, but there is NO ONE that does that good of a deal anymore. LOL"
Sioux Falls SD
“Thank you guys. Best company I have ever dealt with in 40 years! You guys ROCK !!!"
Roaring Springs PA
“We received our Onyx Collection shower base. Your driver was extremely attentive, helpful, and friendly. He called before the delivery, which was perfect. During his short visit he raved about Onyx Collection as a company, saying it is by far the best company he's ever worked for. And his primary reason for saying that was the customer service. It was very refreshing to hear. Both the plumber and our general contractor were extremely impressed by the weight and density of the shower base. My contractor said he wished all of his customers would buy such high quality materials. We also plan to purchase our three bath vanities with integrated sinks, panels for our master bath shower, and a much larger panel which may serve as our kitchen backsplash. We're very pleased to have come across the company as it will help us to realize our vision for our new home. Best regards,"
Olmsted Township OH
“Product is great and met all our expectations. Everyone is impressed with quality and style. Thanks all !!"
“I have ordered shower/tub panels from your company for a bathroom and it worked out nicely. Now I am on a new bathroom project... "
“We have had our first Onyx countertop and shower for 5 or 6 years. Love it!"
“Thank You for doing the repair on Friday. The technicians did a swell job and represented your company very well and the repair is blended as if it never occurred. The homeowner was quite pleased and will sing your virtues. Great things happen when you deliver great results. Thanks."
“Hello, Installed a 60" double lav Onyx top. Turned out fantastic! We are happy with the look."
“I’d like to relate my absolute contentment in dealing with your organization. Everyone I came in contact with knew their jobs, treated me with patience, and consideration. They were helpful in guiding me through some of the technical details of the installation. Your website was easy to navigate and allowed me to be a better consumer and so far an adequate DIY’er. Although your product may not be the least expensive it has turned out to be the best value. Between the product quality, ease of installation, and the superior assistance it is by far a tremendous value over other products. Even my experience with your delivery guy was pleasant. It was a pleasure doing business with him.In this day and age I don’t run into a totally pleasurable buying experience as to what I have just experience with Onyx.Thank you again for everything."
Citrus Heights CA
“We absolutely LOVE our Onyx countertops. We went with Dolphin and it looks amazing. We've received tons of compliments on it!"
“We are impressed with how solid the shower base surface is, that it feels firm like stone rather than flimsy and somewhat hollow as fiberglass pans feel, AND the surface is nicely non-slip. For the first time in our home, we feel no need for a shower mat on the floor of the shower.The add-on ramp fits perfectly now, and will be held aside until any need for wheeled entry into the shower calls for it. This feature of being able to put it in place at the time it may be required is an extra personalizing bonus. Thank you for all of your support, and for the Onyx Collection company’s fine products and customer service. We will be passing referrals to friends who may be interested after viewing our bathroom. Your website is extremely helpful, by the way, so please convey this to those who maintain your tech support."
West Linn OR
“I wanted to thank you for setting up the service call to improve the finish on my Onyx shower base. Your service technician arrived right on time and was incredibly pleasant. I really appreciated him taking the time to explain what the problem was and what he did to fix it. He gives a great impression of The Onyx Collection and those who work there."
Jefferson City MO
“About 10 years ago we added a bathroom and installed an Onyx shower. We recently had a problem with the shower door hinge. I called your customer service department to find out what could be done. Your customer service and product support exceeded my expectations. Everyone I dealt with at Onyx was a credit to your organization. Thanks for running a first class company. I'll do my best to spread the word about your quality organization."
St Louis MO
“My wife and I love how the lavatory top turned out."
“Thank you for the outstanding service and for going above and beyond what I feel any other manufacturer would have. This level of service, and the quality products, is why Onyx will be at the top of our list when we have other projects."
“We have had an Onyx walk in shower installed and love it."
“Thank you! Everything that you guys do makes it a pretty easy sale for my customers. It’s a pleasure having one of the best products to offer potential customers."
“We had a shower and vanity/sink installed in our home in Florida with Mystique and Winter. We like the Onyx product so very much that we are going to have two vanities installed in our Wisconsin home."
“Thank you very much. I love the Onyx product. All of our bathrooms have Onyx vanities and showers. This was our last bathroom remodel to be done. Thank you,"
“We can’t tell you enough how much we appreciate you getting the shower ready so quickly! As always, your company has gone above and beyond!"
“Hi guys! My mother in law is thrilled with the results of the Onyx Subway tile panels I talked her into using in her kitchen. Being that we sell Onyx every day, I thought it would be a travesty to use tile, plus the fact I hate grouting. So this was truly a win, win situation. I want to thank all of you at Onyx for your kindness and the assistance you give us on our projects. Everyone at Onyx has been a total pleasure to work with and it makes our job so much easier and a product so much easier to sell having the confidence to tell a customer just how great you at the Onyx company are to deal with. It’s truly always a pleasure. All the best,"
“Thanks for all you all do. Great product, and the best customer service."
“Hello, A few years ago I bought a custom shower base from you guys and have been very happy with it. I am now looking at buying a standard 60"x34" (or maybe a 60"x36") medium height shower base in the Constellation color."
“I have been consistently impressed by the quality of service AND product from your company. From the order process, to the fabrication, packaging, shipping – every step of the way your business is handled at a high standard...that makes Onyx an absolute pleasure for me to recommend to clients and that the clients themselves love as well. Thank you for all that you do,"
“You have a wonderful product and I’m very happy to have done business with your company. Your employees were great to work with. I truly appreciate how your company worked with me. Again thanks,"
“Thanks so much. We love your products and they are so easy to sell!"
“Just wanted to say that I love your product & we are happy we made the decision to try it!!! Thanks again!"
“We installed our new countertops this weekend. They’re beautiful! They fit perfectly and the quality is exceptional! Everything needed to do the install was in the box, including clear instructions. I love that the person who makes each one personally signs their name. It shows ownership in the work and a sense of pride. Will highly recommend your product! PS: Love that it’s all Made in America!"
“We absolutely LOVE our vanity top. Have gotten many nice compliments on it. I will totally recommend Onyx to all our friends and family!"
“We all love the product and some of our contractors are starting to like it also. You guys are the best company that I have ever dealt with and I have been in this business for 38 years! Keep up the great work. Thanks again for all the help and support.”
“I had one of your Stone Tile showers installed in a new addition to my house about ten years ago. I LOVE IT!!”
“Love your products and service."
“We received the replacement panel ahead of schedule on Monday evening vs Tuesday morning. A big thank you to your driver for delivering in the snow. Very nice man, I'd say, also. We have installed it & all others along with corner trims & have another very happy customer with their Onyx shower system. Thank you for the speedy response time on making the new panel & getting it to us so quickly. Our customer was very delighted when I told her we would have the panel in less than 1-week delivered & installed. That's great customer service at its finest, again thank you."
“Thank you very much. I tell my customers that you guys are the best vendor I have worked with in my 37 years. Have a good one."
“My sister has installed this product and I fell in love with it. I have to re-do my bathroom and am interested in doing my shower in your product. I just need to decide on the colors. Thanks"
“Thanks! Love your company. You are all so good to work with."
“Love the shower and it looks fantastic!"
“Thank you for your cleaning tips. We have had our Onyx shower for over 10 years and it still looks new. I love it."
St Charles MO
“Hi! We had an Onyx collection shower base installed in our parents bathroom this past summer and we love it! "
“I have used your products in another bathroom and am very happy with the product quality and appearance. Thanks from a well pleased customer!"
“We have an Onyx shower, as well as an Onyx vanity top, and are very happy with both. Thank you."
ldquo;We recently had an Onyx custom shower installed and we love our new shower."
“I purchased an Onyx Shower surround and base in 2016 after much debate over whether to go with tile or solid material. I am so glad I chose Onyx! It is beautiful and so easy to clean. Now I am looking for a tub surround for my second bathroom. Thanks for making a great product!"
“My vanity top is already installed and I love it."
“We are in the process of remodeling our bathroom. To be able to have samples to compare right next to the vanity, that we will be needing the top for, was priceless. I am happy to report that what usually turns out to be a time-consuming decision without having everything right at our disposal to compare with, turned out to be a very quick decision for us by having the samples right there to see, next to our existing vanity and the true lighting the vanity top will be displayed in. Thanks to your impeccable service, I will be placing the order tomorrow for our Onyx vanity top thanks to your wonderful customer service. Thank you once again for having this free samples option available to us and also your very helpful Onyx website which helped us design our vanity top ourselves."
“Thank you so much!! You guys are great!! We love doing business with you and plan on growing the Onyx Collection in our showroom! Every customer we have sold Onyx to absolutely loves it!! "
“We certainly do appreciate the price decrease again this year. We don’t find many (or any) other companies lowering prices due to tax cuts or for any other reason. You have a wonderful product that we are happy to promote and the happiest and most helpful staff of all the companies we deal with. Thanks for the continued great service and prices."
Storm Lake IA
“Once again we want to thank you for being such a stellar company to work with. Onyx is such a great product, it makes us want to sell it. We get excited when someone starts a bath remodel, as we know they will be 100% pleased with their Onyx products. "
“We had an Onyx shower installed about a year ago. We love it!!!!"
“We love our Onyx shower! Thanks to you and your crew for helping us to meet our deadline for installation. Happy new Year!"
Jefferson City MO
“I've already installed an Onyx Coconut tub surround with a large soap caddy. We love it!"
“Thanks. We have your product in Kansas City and love it."
St Petersburg FL
“You guys are the best! Thank you so much for your great service, especially when I am in a bind. Thanks again!"
“Thank you so much! My husband and I were talking and you all at the Onyx Collection have the best customer service ever! You lead the way. Thank you!”
“I absolutely LOVE my Onyx shower, shower door and vanity top!"
“Had your shower installed, love it!"
“I would like to thank whoever, or just in general the team from the Onyx Collection. You guys are great. Love your product!"
“We completed the bathroom project thanks to your company's product, we feel like a HGTV makeover’s surprised homeowners. Thanks again. 1 Happy Customer."
“I have ordered two other full showers from Onyx. Love them! Thank you."