Cards, Letters, and Emails
"I would like to thank you for responding in such a prompt and professional manner. I have to tell you that it is a pleasure to work with a company that stands behind its products, as this is becoming more the rarity rather than the standard in this day.
Again, thanks for the help."
"You Are The Best! Thank you."
Thank you first of all for your personal reply, and second of all for generating a better than hoped for response and solution.
Your customer service is notable and I am thankful."
"Just a note to say thanks for all of the help. It is nice to have a vendor that has an open line of communication, as your company has.
Not many of my vendors will pick up the phone to answer questions about orders. That is what makes your company set above the others."
"Thanks once more for such complete and clear answers to my questions.
Consumers need more mid-priced options for renovations somewhere between low-end fiberglass and high-end luxury stone, and your product succeeds there and on many other levels. And of course, the 'Made in America' ideal is a huge plus!"
"Love your product, and your customer service. It is nice to do business with someone else who still cares about the product they turn out."
"I just wanted to let you know how appreciative I am of your outstanding customer service!
"Your company has been a pleasure to work with and I guess I just wanted to let you know that it means a lot that you go the extra mile just to please your customers. Because of your business practices, you help us look good too. Your product sells itself but I am always excited to show people all the options and colors they have available to use and knowing you back it up with a guarantee puts them and myself at ease as well!"
"Yes Yes Yes!!! You do good work. We will be ordering tonight."
"Thank you for your outstanding customer service. The countertop looks wonderful
"Love your product and love that it's made in the USA!"
"I purchased a shower base from you about a year ago and we're very happy with it, as well as dealing with your company.
"You have no idea how much I appreciate your company. After building my own home and working with many contractors, I had just about lost faith in everyone involved, due to the lip service that they give to customer satisfaction.
"We love your product - We think it's great! We have no other product that we even try to sell in this category."
"My hat is off to you for the job more than well done. Thank you so very much."
"Thank you for the beautiful job."
"When clients need vanity tops, etc., I've gone to your product exclusively for 7 + years and will continue to do so because of the quality of your product and the service I recieve when I call your company."
"Great Customer Service - Thank You!"
"I read through your testimonials and cannot really add to all of the wonderful things stated about the 'Onyx Collection' staff. Although always skeptical and cynical in today's society with regard to testimonials, particularly those posted on the web, I felt anxiously confident when I placed my order.
Your people walked me through every aspect of measuring, ordering, installing and the care of our new Onyx Collection Custom Shower. I believe you have set the chinning bar for customer service I wish could be matched everywhere!
Thanks from both myself and my family."
"Thank you for your excellent customer service. I have an excellent satisfaction with ONYX products and the company behind them. I enjoy my super-sized custom shower everyday."
"I recently installed a custom shower base and walls.
"I am currently installing my second vanity top provided by your company, through Lowe's. The first one was installed about a year and a half ago and we were so pleased that we decided to remodel our master bath. Installation was easy, it looks wonderful and we have had a lot of compliments from guests. Thanks for making an exceptional product."
"A truly great organization from purchase order to invoice. Thank you for all your help this year."
"Thank you so much for working with us. It's hard to find good help and trustworthiness now-a-days. Thank you for trusting us and meeting our needs."
"I love this order form! I'm tired and this is such an easy form to fill out--excellent for over-worked salespeople! :) "
"Thanks for everything you have done to help us with this project. The shower is absolutely beautiful."
This is an exceptional product to use when removing a bathtub and converting it to a walk-in shower. The strength and durability are outstanding. "In my opinion, this is the best shower base in the country today."
"I am writing to compliment you on a wonderful company--both people and products! I was impressed with your Customer Service department
As a fellow business owner, I congratulate you on your successful company. It always seems to depend on two things: a great product & great people who you take very good care of! Thanks very much, and good luck for your continued success."
"The order came incorrectly due to the salesperson at the local dealership, not accounting for my full overlay cabinets. Your staff was wonderful in remaking the correct size within a week and I love the product. My bathroom is beautiful."
"Every aspect of this purchase from your company has been wonderful. The help I received from your website, and everyone I have talked to at your company, including the delivery man, has been informative and friendly. Thanks."
"I really wanted to take the opportunity to thank all of you for your unbelievable service! When we ordered our vanities and countertops from our distributor, there was a mistake in the measurements and our countertops were too small. I called our distributor designer and she basically said there wasn't anything she could do, that we'd need to call you. So I did. Because service seems to be somewhat a thing of the past, I truly was expecting to have to, at the very least, spend some more money! Well, was I ever pleasantly surprised! One week later, new countertops were delivered, the others taken away! You obviously understand quality product and unmatched service!
I sing your praise every chance I get to anyone who will listen. When people see our gorgeous bathroom, I always tell the Onyx story! I have recommended you to several people who are shopping for countertops and I will continue to do so.
My husband and I thank you so much for taking such good care of us and for making our bathroom such a masterpiece!"
"Thank you very much. I love my sink. It's absolutely beautiful."
"We picked up the sink today--IT IS BEAUTIFUL!!! I'm so excited to get it installed and have everyone see it. Thank you again for the beautiful work and I will think of you when I look at my beautiful sink. Prayers to you and yours."
"You are awesome! Thanks a bunch for all your help. You have been great!!"
"Picked up our countertop today. Please extend our thanks to your foreman, you guys did an absolutely wonderful job. We are pleased to have something somewhat unique and beautiful, and even more important to me, I am touched by, and will forever cherish the exceptional effort you guys have made just for me - an unknown person from across so many miles. Thank you so much."
"Just want to say we really do appreciate the way you serve us and the workmanship you all do."
"You guys have the best customer service I have dealt with in as long as I can remember. Thank you again, and the countertops look GREAT!"
"Thank you! I have spent several hours on your website and am loving it! I can't wait to get started. You definitely have a customer with me!!"
"Last April we purchased one of your sink tops and love it. I love our sink so much I am recommending your product to my parents who will be having a house built this fall. I showed them your website and they really liked what they saw. I am proud to have a Kansas made product in my home. A very happy customer."
"I would like to thank you and your staff for providing us not only with a great product but with the best customer service we could ask for.
Recently, we have run into a number of problems on some orders, (not your fault but ours,) and I have had to ask Adam for some rather large favors. Not only did Adam get me through some real tough situations, he did it with such charm and humor.
Your entire staff is always so willing to offer their assistance. We have so many companies that we buy from that only have one customer service rep. worth dealing with, however at your company, there isn't one person that we don't enjoy working with.
I can not thank you and your company enough for all that you do for us. We look forward to working with you for years to come. "
"Many thanks for your work, and the work of everyone else at The Onyx Collection, for the custom shower base. It has been installed and looks fantastic!
Enjoy the New York bagels. I hope they arrive in decent shape."
"Great job on my top, they fit perfect. Good workmanship & great quality!"
"I am in awe over your onyx vanity tops and shower bases. I never knew such beauty could be achieved especially for the bathroom."
"The sink is SO terrific!!!! I love it! The kids all gathered around and cheered when they saw it!! Thanks again!!!"
"I had Onyx installed in my bathroom a few months ago and just love it. Thank you!"
"Our experience with Onyx was exceptional. The quality of the product and customer service we received stands head and shoulders above the competition. We would highly recommend this product to our friends."
"Thank you so much for everything. It has been a pleasure doing business with you."
"Everyone in our company agrees that The Onyx Collection is the best company, of all our fine companies we purchase from, to do business with. Your company is very professional, you meet or better your projected delivery dates, your product is always shipped correctly in relation to our order, and the accolades could go on and on. You have an excellent crew and they're to be commended for their excellent customer service and product."
"You guys were perfect!!!! Thanks again."
"Thanks again for your help! We are really pleased with your product!"
"I would like to let you know what a great bunch of people you have working at Onyx. Each time I deal with you guys it is a very positive and good experience. Your people are well informed, courteous and very professional. Your good customer service is one of the reasons we keep using your product. Thank you, to all of you."
"I can't tell you how much I appreciate all the trouble you went to. You have the widest range of this type of product of anyone I've found. I'll certainly keep you in mind the next time I feel the urge to remodel one of my bathrooms!"
"As always, great service!"
"I am writing to let you know how impressed I am with your company's product and particularly with the service. The guarantee you put on your product is unbelievable. We sure appreciate it. We have Onyx throughout our home and are completely satisfied beyond belief. Hopefully, next time we communicate will be to order Onyx for our basement bath when we are ready to finish it. Thanks again!"
"Thanks, and keep up the par excellence work and customer service!"
"Our experience with your product was very successful. Everything looks great. We were very impressed by how easily we were able to work with the panels. Thanks again."
"I wish to extend my SINCERE THANKS ... you were extremely helpful and accommodating. I look forward to working with you on future projects."