Cards, Letters, and Emails
"Thank you for helping out with the shower surround.
"I was gone for 10 days while it was installed, Adam and his helper did a A+ job. No mess, no hassle. My husband said they were very nice men, did wonderful , wonderful work. We are even more impressed with your company now than we were when you said you would replace the shower. I had visions of scuffs, wall scars and broken tile. NONE of this happened.
"As we enjoy our new home during our first holiday season, we want to thank you for your part in building our home.
It turned out wonderful and beyond our expectations -- due to all your good work.
We wish you a blessed holiday season and continued prosperity for years to come. "
"Thank you so much for replacing my shower wall.
"I just wanted to email and thank you. I am so very impressed with your company and employees. I honestly expected to get the run around as you do with almost all businesses now. Yours couldn't not have been a better experience for me as a consumer.
"I just wanted to say thank you for all you have done to help me through this first time of remodeling.
October 2007"I just wanted to thank you for your wonderful service. We picked up our lavatory in Sioux Falls, SD. No hassles -- was great.
I manage a jewelry store and know a great deal about customer service. My boss has the same philosophy as you. 'Take care of the customer!'
I will definitely recommend your products. Thanks again."
October 2007"My customer was so very, very happy. I love selling your products. You men continue to amaze me every day. Just wanted to thank you for the extra work you go to for us."
October 2007"I really need to express to you how fantastic your team of individuals are, I was a manager in a corporate environment for 27+ years and have been the Manager here for almost 5 years. I have never worked with a more customer service oriented group of people in my life. Special requests, support….just everything. I just felt the need to express our appreciation after we had a customer that is doing about $7,000.00 of Onyx with us, and needed the first part of the project quickly…and, once again you all came through. We will be ordering another display soon, we are excited at the possibilities this will provide!!!"
September 2007"I appreciate, very much, the attention you gave to our situation. We will certainly recommend your company to our friends."
"Just installed the vanity – looks great!Thanks."
September 2007"I just have to take a few minutes to let you know what a wonderful company you have. Your employees are fantastic & give excellent service.
We spoke to several employees. We had a sink that needed to be replaced because we were remodeling the bathroom. We needed it within a week & a half. They made it happen for us.
Thank you for making our project so easy. We will be a forever Onyx customer.
Blessings to all at your company."
August 2007"I was talking to my staff about ways we can increase sales and the topic of Onyx and how we all love it and so do our customers came up."
August 2007"Thank you so much for helping my customer with your quick reply when I needed a shower kit right away. My customer has diabetes and could no longer get in and out of the tub in their home."
August 2007"As always you guys are the best. Thank You All for the time and attention you give to us here in Minnesota."
August 2007"Just wanted to let you know we love our Onyx shower. It's beautiful and we've received many compliments on it. Thanks for making everything go smoothly."
August 2007"Again a very big thank you to you guys as well as a big 'ata boy' to the boys in the shop. Everything has been expedited for me quickly and the quality has never been lacking. Thanks!"
August 2007"We have told several friends, plus your dealer, how impressed we are to work with a company that really means 'customer satisfaction'. In recent years, it has been difficult to deal with many companies when there is a problem. You people have renewed our faith, that there still are companies that care about their work.
Best wishes to you as well as those who produce the products at Onyx."
August 2007"I am a tile man, but I LOVE your product!"
July 2007"Good morning. Thank you to all this morning for all the help. You guys are the best. Thanks again."
July 2007"Thank you for all the information. It's nice to actually get a response - and an educated response at that! We love your product!!"
June 2007"To say the least, your repairman was flawless. It is so good that I can not even tell that the shower was ever damaged. My wife stated that your repairman was very polite and had a very pleasant personality. My wife has nothing but praise for your repairman's craftsmanship, demeanor and punctuality. Once again thank you for the quick service on your product, I am very impressed with the way you back your shower systems. To be exact I have told several people that I work with how easy your shower system was to work with and also how you stand behind your products. Thank you greatly, "
June 2007"It's been a pleasure doing business with you. I also enjoyed talking with your very cheerful driver today, who helped me get those heavy packages into my cottage (actually, he did the lion's share... wow, I had no idea the base would be that heavy!)"
June 2007"I want to thank you and your company for being so professional, curtious, and the maker of a quality product. This is a rare thing unfortunately these days."
May 2007" Thank you so much! Our shower unit was just installed. Thus far, we LOVE it. It looks so classy! Can't wait to do our other bathroom. We can be a "salesperson" for your product also! "
May 2007"We wanted to thank you for an excellent product. We have had our countertop installed for a couple of months now and we love it! It is the highlight of my master bathroom! Please let anyone involved in the production of this countertop know how much we appreciate it.
April 2007"Thank you for keeping us so well informed! Must tell you that we couldn't be more impressed with your company-from getting color samples in the mail the DAY AFTER requesting them, right down to delivery of our order the exact day that we asked for it. You are an impressive group. We will be remodeling our master bathroom next. There is no question that all items possible will be purchased from your company. We look forward to it! Thank you for your good service-we have become a walking commercial for you!"
April 2007"I just wanted you to know that the shower looks beautiful! I was concerned about it fitting between the walls but it went right into place. Thanks again for all of the information you supplied and the driver was very courteous, helpful and on time. I would recommend the Onyx shower to anyone."
April 2007"We picked up our new sink, shower caddy and toilet paper holder at the (dealer's) store on Friday. They are awesome! Thanks!"
March 2007"I have my condo on the market for 300K. The real estate agents that came through today were really impressed (had to touch and examine) the Onyx material from your company. Their enthusiasm reassured me that I made the right choices in material and design. I appreciate your company, your customer service and certainly plan to continue using your products in the future. Moreover, I will not hesitate to market your product if someone asks. Best Regards."
March 2007"I am very impressed with your fast and honest replies to my inquires. I wish there were more companies out there that are as good as Onyx is. I am not at all afraid to recommend your products to friends and neighbors of mine. Again, Thank you very much."
"Thank you very much for your patience and assistance.
In this day and age, it is rare to deal with someone so helpful and pleasant."
"I am pleased with my new countertop that was installed last week. Thank you for your support and attention to detail on this matter."
"We ordered and installed the Cappuchino countertop and WE LOVE IT!!!!! Besides the fact that our walls weren't square (are they ever??) it went well. Sanding it down was easy for my husband and I was surprised to see it was solid all the way through. I guess all I've known for years is laminate and wood! Anyway, we just wanted to let you know we are so pleased with the countertop, that we might alter our remodeling plans and do another bathroom next!!! Thanks so much!"
"Our Home Show was last weekend. Had a great show with over 50 qualified leads and a lot of baths. More of your product will be used I'm sure. Seems like Onyx is about all we are using for tub surrounds, showers, and of course vanities."
"We received our new vanity top yesterday and it's absolutely beautiful! Thanks so much for all your help. We'll be sure to recommend you to all who ask."
"Well…maybe I can sneak out to see the plant and you all sometime….. Congratulations on getting the business to grow like it has and the achieving the glowing testimonials… you all do deserve them… you are (as my sales attest) my favorite vendor for your quality, customer service, attention to detail and friendship….. Just thought people need to know how you are perceived… your prices are not the lowest but the product and the way you all stand behind it is top notch and extremely worth every penny."
"On January 10, 2007, we were installing an Onyx shower system. We knew the first panel was going to be difficult to install due to the plumbing in the wall and the framed seat area. After three attempts we cracked the panel in the seat area.
"Awesome looking product. The "hands on" display and quarter section sample (of a shower) were amazing. The quality and finish of your product is fantastic. The granite looking composites are so beautiful. The salesperson.... did have several good referrals and comments passed along from previous buyers."
"Our bathroom has turned out beautifully with the products we purchased from you in 2005. So we're interested in purchasing another vanity top from you in the same color.
I look forward to hearing from you."
"We love the shower! I hate cleaning showers and it is just awesome! Thanks for all your (cleaning) info! ... you've discovered a great product! My husband is a builder, and we have been pushing your products to his customers!"
"The sink is very nice. The workmanship is excellent. Thanks for
"Just wanted to let you know that we finished installing our shower and LOVE IT! You should try to get more dealers in this area because there is nothing of this quality and style available here. We would like to thank you for all your help. We will definitely recommend you to people."
"What a beautiful job on the lavatory. Our customer loves it and so do we.
Thanks so much for everything."
"We absolutely love your products. We bought some flat pieces to go above the shower which has a very close ceiling, and hence was having a mildew issue - that worked out great! We have sold several of the shower or tub/shower wall surrounds, and hundreds of vanity tops. We can always count on perfection."
"Everything went very well and they are pleased (seven showers in a commercial job). They like the finished product.
"I just installed one of your shower units for a friend and found it excellent to work with and beautiful in finished appearance."
"I received the sink and blocks. Everything installed fine. The blocks look very nice in the window trim. Thank you very much for getting the sink to me before the holidays. I got everything installed before the company arrived. It was a pleasure doing business with you and your company.
"We just wanted to say Thank You once again for your stellar customer service.
You have gone above and beyond in every way. We have never been so pleased with a company in fact; it is usually just the opposite. Everything has gone exactly as you said it would from the very beginning of our dilemma with our countertop, (color didn't go with our floor tile.) You really stand by your word!!! How refreshing!!!
It has been a pleasure dealing with you. And will most definitely be recommending your outstanding product and customer service here in Phoenix and wherever we may go.
Thank you again."
"Thank you very much! In about a year we are planning on redoing another bathroom. We’ll probably go with the Onyx again. It looks like we are in an expensive hotel."
"Thanks for your normal Great Service. Your product is installed and looks like a million. If you ever need anyone to write a testimonial for your company, drop me a line."
"You and anyone else that I have spoken to, have been super helpful and friendly with a very positive attitude regarding your product and working for The Onyx Collection."
November 2006"We recently installed an onyx shower and counter tops with sinks. We love them and have recommended them to our friends."
"I again would like to thank you for working with us so diligently and will highly recommend your company to anyone we come in contact with who needs your services. You have been absolutely awesome!!!!"
October 2006"The base and wall panels are installed. Besides being very heavy - it was really a breeze. Next up the glass block wall. I'll be sure to send you pictures of the finished project. Its a great product, easy to install - its a wonder more people don't know about your company!"
"We got the shower base on Wednesday and WOW, how beautiful, not to mention between the two of us, we were able to get it installed today without any problems.
I truly appreciate all of your wonderful service. Thanks again!!"
"Finally got the floor in and it looks great! So glad I went with you again. Thanks again!"
"I appreciate you getting my shower base and wall order out so quick."
"Once again, thanks for all your help. You have shown me great service. I am sure to purchase more Onyx products in the future."
"We are totally satisfied with our product. Everyone that sees our countertop just loves it (as do we.) Our sales person told us what a fantastic company yours was, and he was absolutely right!
Thank you so much!!!"
"I just wanted to let you know that I received the shower base today...it's beautiful! I was amazed at the quality...it's a very stout product...I know, I carried it from the garage to the 2nd floor master bathroom! (With help, of course.)
"Hello you WONDERFUL people at the ONYX COLLECTION!!!
I have worked with your company for close to 7 years now. I started with a retailer in Kansas and moved here to Lubbock, Texas where I promptly requested to be able to sell your product. I have recently started with another company and again have INSISTED on selling your product!!! Your customer service is beyond ANY other company I have worked with!!! I would love it if you would share this story on your testimonials!!
A few months ago, I ordered a shower with a ceiling for a customer. They were using their own contractor to complete the installation. I explained to the contractor how to complete the installation, advised instructions were included and told him if he had any questions to please feel free to contact me or ONYX directly and we would be happy to assist. While installing the ceiling portion of the shower, he was distracted and the silicone had started to dry but he hung the ceiling panel outside of the recommended allotted time and in the middle of the night, the panel crashed to the floor, breaking and damaging the base. He came in, explained what happened, then paid for and re-ordered the panel and the base. Doug from ONYX called that afternoon asking what had happened. I explained and he IMMEDIATELY said, "Well... It's guaranteed forever." I explained to Doug that I was in NO WAY expecting ONYX to take care of this, it was the installer's error that caused the damage.... Doug was willing to take care of my customer, even though it wasn't ONYX's fault!!! I share this with practically every customer who inquires about ONYX and they can't believe it. That story has sold more showers than you would believe!!!!!
Thank you for your FABULOUS customer service!!! I have NEVER had a bad or even questionable experience with your company! I hope to continue to be able to promote and sell your products for many more years to come!!! Thank you for making it so EASY!!!"
"I own a small remodeling business. I just installed a complete bath with a custom neo-angle Onyx shower stall and base for this family. They are valued customers of mine and were real pleased with the installation and love your product..... Flawless..... keep up the Nice work."
"Just wanted to say HELLO and thank you again! Things have come together remarkably and I want you to know, that I know, its because of you and your caring ways. I will definitely tell everybody when I have a chance to, That Onyx Collection is THE place to do business with."
"We love to work with the Onyx products.
We've had a lot of compliments on our finished projects. It really makes a difference in the appearance of the bathroom; it's easy to take care of and lasts for years. We are getting more and more referrals for these types of jobs. When others see their friend's finished Onyx project, they absolutely fall in love with it."
"Thanks for your help. That timing will work great.
I came back to onyx for the shower as the best alternative. Everyone I have talked to raves about your company and the excellent service. I have already begun to experience your organizations' can do positive attitude. It's refreshing. Keep up the great work! I can see why you are growing."
"I have remodeled a number of bathrooms where I used onyx vanity tops. Many have been 'off the shelf' while others have been custom designs.
I want to commend you on your successful assemblage of an exemplary staff. In the many dealings I have had with individuals in your offices, I have always been treated in a professional, courteous manner. I tip my hat to them.
In this day and age, I feel this sort of treatment is a lost trait with far too many establishments.
I'm happy to report I have never had a bad experience with your staff. I always get the answers I seek, and I always hang-up smiling.
Each of these fine professionals has demonstrated a good grasp of knowledge of their craft while offering the utmost in courteous, helpful service. Please let your staff know they are appreciated, and that their behavior truly does make a difference.
I want to thank you for all you've done to help develop and encourage these traits in your staff."
"My vanity top arrived, all the way to New Jersey, safe and sound. I want to thank you so much. The top is nicer than I imagined. It's so beautiful! Now my husband realizes why I wanted your company to make my vanity even though you are in Kansas. As you know, I have been working in the Solid Surface industry for 12 years and have seen many different pieces made by different companies. Your company and it's employees are first rate and at the top of my list. I would recommend your company to anyone who asks."
"We are extremely pleased with the way the bathroom turned out. A major factor in that satisfaction is the appearance and quality of your materials.
My entire experience dealing with the Onyx Collection has been very satisfying. I was initially skeptical of buying such large and heavy materials, sight unseen, from a website. But my early discussions with you, alleviated those concerns. I really appreciate the way you worked with me to arrive at the final design dimensions. You were right about the shower caddy. I would have been kicking myself if we did not have it. Thanks again.
You have a wonderful operation. Good luck on maintaining it.
P.S. For what it's worth, I just turned 60 and this is the first 'letter' that I have written to praise and endorse a product."
"Thank you, Bob. My carpenter said he didn't have any problems, and the fit on the vanity looks great. I really appreciate the quality of your materials. I loved all the color choices that I had when I was choosing things. I did show my sinks to someone yesterday from Arizona, and she was very impressed."
"Many thanks for such fine products! Our new shower looks super!"
July 2006"The base looks great!"
July 2006"I would like to thank you for sending out your onyx repairman to fix the problems that I had with my sinks. He was very courteous, personable gentleman, and a good representative for your company. I will definitely continue to buy and recommend your products."
"Just wanted to let you guys know how much I have enjoyed working with you over the past four years! Yes, it may have been off and on over those four years, but it's four years just the same!
Thank you all for your hard work and dedication! Thank you also for helping me out when I was in a pinch! If I can ever help you out, please let me know!"
"Thanks allot for all of your help. I will gladly recommend The Onyx Collection to anyone."
"Thank you for expediting the shower. The order was received complete, and everything was packed well and received scratch-free. The instructions were clear and easy to follow. The materials, including the adhesives and sealants, were all top grade and color matched.
Thank you for enabling my parents to upgrade their bathroom with a wonderful product."
"Thanks so much for the interesting information. We are very pleased with our new onyx shower and vanity top (glossy finish) and now we know how to keep them looking beautiful! We highly recommend your product to our friends; in fact, our best friends just had onyx installed during their remodel.
Thanks for a quality product. We're proud it is made in Kansas!"
"I really appreciate you taking a speedy way to get me these extra two tubes of cappuchino silicone. The panels of cappuchino are just beautiful.
I'll recommend you to everybody!"
May 2006"We are very pleased with the countertops!...will show well in our model home. I will send photos when we get around to taking them."
"Who would have guessed, our bathroom project is almost completed! And what a beautiful bathroom it is, when we're not working on it we stand and admire it. We are very happy with your product, with your company, with your response to our questions, how fast you got our order into production and to us. You have a very friendly and wonderful staff; everyone I spoke with was very concerned about understanding what we needed and how best they could help us !! I will be sending pictures of the finished project so that you can admire it too !!"
"It arrived! This is exactly what we wanted.
You may be shipping more of these out East (I have a friend in the business and he couldn't pull this off for me.)
You've been great to work with."
"Received my bathroom yesterday as schedule. It looks really good. You have been the best to deal with, Thank you so much."
"This has been a great experience with you guys! Can't thank you enough!"
"The master shower base turned out great! Thanks again."
"The top looks wonderful. Love your company and all the great guys that work for you!! Your service is phenomenal."
"The top is stunning in appearance."
"Thank you SO much!! What phenomenal customer service!!!!"
"Thank you for fixing our vanity top. Even though it was my fault that I damaged it, you fixed it with no questions asked. There isn't any sign that it was damaged at all. Some times, in today's' world, customer satisfaction can be hard to find. I am impressed with both your service and quality of your products. Thank you."
"Onyx shower bases are the best shower bases we've ever used and I think most people would agree. There's a large demand for great shower bases up here and there isn't really any available that compare."
"Our shower is beautiful and we both love it as well as the sinks! The install went rather well and the few questions I had were answered from your 1-800 number very courteously and professionally (not to mention friendly.) If I remember right, it was also on a weekend.
We looked around everywhere for a shower setup with a seat for my wife. Anything close to our needed size just looked plain, inadequate and "cheap", until we found your product. It really adds some elegance to our home as well as functionality. We receive nothing but wonderful comments on how well it looks from our friends, family, or anyone else that sees it. After a year of use it still looks beautiful and we are very pleased. I just wanted to say thanks. God Bless."
March 2006"Thank you so much. Your customer service and product guarantee are incredible. I definitely recommend this product to family, friends, colleagues, etc.Thank you again, for your support. It is greatly appreciated!"
March 2006"We are very pleased with the fine quality of our new shower panels."
"I am just so impressed with your product, your customer service and your company. It is refreshing to see someone grow a small business into something substantial in our heartland.
Thanks for your outstanding product and exemplary customer service."
"Installed the shower yesterday. Absolutely beautiful product. It has been a long time since my expectations were so greatly exceeded.
I will be a walking testimony for your product anytime! Thanks for the help and guidance."
"I'm really impressed both with your product and your service. The custom-sized shower base was delivered exactly as promised. The quality was even better than I expected,
If you ever want a reference. Feel free to use me."
"The tops are wonderful! Thank you for everything!" (came with a bouquet of flowers)
"I received the new lavatory and it was installed today. It is really pretty, it makes my bathroom just beautiful.I cannot begin to express my appreciation... My thanks to you at The Onyx Collection
- I will be eternally grateful."
"Thank you for the outstanding service. The quality of your products is exceeded only by the quality of your service. We will never buy from any other company and will recommend The Onyx Collection at every opportunity."
"Recently, my wife and I decided to purchase your product through one of your distributors and man are we happy about our new bathroom with a new shower and vanity, it is simply beautiful.
Thank you for your great product and total effort. "
"Thanks for the window sills. I've cut two and they look great. Every step of the process with you has been pleasant and speedy.
I wish you all well."